Miami Lakes Athletic Club - Front Desk Supervisor

Job Description

Job Description

About Miami Lakes Athletic Club:
Located in the heart of Miami Lakes, the Miami Lakes Athletic Club is a premier fitness destination dedicated to promoting health, wellness, and community. Our facility offers state-of-the-art equipment, dynamic fitness programs, and a welcoming environment for members of all ages and fitness levels. We take pride in delivering exceptional service and creating a positive, energetic atmosphere for both our members and team.

Work Objective:

As a Front Desk Supervisor, you will ensure that the front desk team delivers a consistent and exceptional experience to all members, prospective members, guests, and fellow team members. You will play a key leadership role in maintaining smooth daily operations and upholding our commitment to outstanding service.

Essential Functions:

The list of essential functions below represents the typical duties performed in this role. It is not exhaustive, and management may assign additional responsibilities as necessary.

• Oversee registration and check-in for members and guests, providing a friendly greeting and accurate processing to ensure security.

• Handle club opening and closing procedures as needed.

• Practice and uphold Raving Fans Service Standards at all times.

• Monitor the facility to ensure it remains free of hazards; address safety concerns promptly.

• Operate the CSI Club Software System accurately and efficiently.

• Maintain knowledge of all club programs and events; register members and process payments.

• Assist in the sale of merchandise in the pro shop.

• Promote club events, answer member questions, and respond to calls courteously.

• Conduct locker room checks periodically to ensure cleanliness and quality standards.

• Process daily cash receipts and prepare deposits.

• Complete MOD Reports and act as Manager on Duty (MOD) when required.

• Attend monthly team meetings.

• Maintain inventory, including pro shop items, food and beverage, and towels.

• Assist with training and supervision of front desk staff and scheduling.

• Keep front desk information and reference materials up to date.

• Collaborate with other departments (Housekeeping, Floor, Membership, etc.) to ensure smooth daily operations.

• Support the Front Desk Manager in additional areas as needed.

Education:

• High school diploma required

• Associate degree preferred

Qualifications:

• Strong interpersonal and communication skills (written and verbal).

• Ability to interact professionally with individuals at all levels of the organization.

• Excellent organizational and time management skills with the ability to multitask and meet deadlines.

• 1–2 years of customer service experience required.

• 2 or more years of front desk or hospitality experience preferred.

• Ability to work effectively in a fast-paced environment.

• Bilingual (English/Spanish) a plus.

Why Join Us:

At the Miami Lakes Athletic Club, you’ll be part of a dedicated team that values teamwork, service excellence, and community. If you’re passionate about fitness, enjoy helping others, and thrive in a dynamic environment, we’d love to have you on our team.