Security Manager

Job Description

Job Description

SUMMARY

The Security Manager is responsible for creating and implementing practices that promote a safe and friendly environment for the team members, guests, and vendors, while protecting company funds and physical property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the Director of Operations to develop and maintain consistent policies and procedures.
• Coaches and guides department leadership and team members to meet department goals and maintain a high level of guest service and internal service standards. Motivates team members for continuous improvement and sets expectations regarding performance standards.
• Effectively schedules to meet business demands and manage labor costs.
• Interviews, selects, and trains new Security team members.
• Maintains a high level of confidentiality and professionalism.
• Maintains a working knowledge of the company’s facilities, as well as special events on property.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Responds to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Resolves guest complaints in a timely and positive manner.
• Maintains accurate and timely performance management documentation including both corrective and positive feedback for all members of the Security team. Ensures department supervisors are trained, coached and accountable for providing timely written and verbal feedback to team. Ensures timely administration of team member evaluations.
• Responsible for the accuracy and thoroughness of departmental records and reports.
• Steps in as a working manager whenever staffing levels or business demands require.
• Works the required work schedule, which may include nights, weekends, and holidays.
• Works physically onsite to manage business and interact personally with team members, vendors, and guests.
• Accepts identification as necessary to ensure compliance with state and federal gaming regulations.
• Responsible for maintaining a consistent, regular attendance record.
• Ensures all safety standards are met and possible safety hazards are quickly resolved.
• Is a role model and champion of Prairie Flower Casino’s Mission and Values.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

• 3 years of leadership experience with responsibility for a team of direct reports required.
• 5 years of related casino industry experience preferred.
• Bachelor’s degree in related field preferred.
• Excellent guest service and interpersonal skills required.
• Must be able to read, write, speak, and understand English. Bilingual skills a plus.
• Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to collaborate with all levels of the organization on projects and daily needs.
• Strong organization and analytical skills required. Ability to read, analyze, and act upon documents and reports, as necessary.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Proficient in the daily use of computer programs and software used to perform administrative functions of the department.
• Must have the ability to quickly learn various software systems necessary to perform the functions of the role.
• Must be able to maintain the appropriate Gaming License.
• Must have and maintain a valid driver's license with a safe driving record.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear.
• Regularly required to stand and walk for up to an entire shift. Will regulary sit at a desk.t.
• Must have the ability to use hands to grasp, handle, or feel objects, tools or controls.
• Must be able to lift up to 50 pounds on an occasional basis.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
• Must be able to operate in mentally and physically stressful situations.
• This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.