Job Description
Job Description
Are you looking for a place where your meticulous nature and friendly demeanor can make a real difference? Mark Porter Auto Group in Jackson, Ohio, is seeking a dedicated Service Warranty Clerk to join our thriving automotive family. We're not just about selling cars; we're about building lasting relationships with our customers and providing exceptional service long after the sale. As our Service Warranty Clerk, you'll be the go-to person for ensuring our customers receive the full benefit of their vehicle's warranty coverage. You'll be instrumental in processing warranty claims, keeping our service department running smoothly, and making sure our clients' experiences are positive and hassle-free. If you have a knack for organization, enjoy problem-solving, and appreciate a welcoming team environment, we invite you to explore this opportunity and become a valued part of the Mark Porter Auto Group legacy.
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Responsibilities
Process warranty claims accurately and efficiently according to manufacturer guidelines.
Communicate with service advisors and technicians to gather necessary information for claims.
Maintain organized records of all submitted and approved warranty claims.
Follow up on outstanding warranty claims to ensure timely payment.
Assist customers with warranty-related inquiries in a friendly and helpful manner.
Liaise with the manufacturer's warranty department to resolve any claim discrepancies.
Requirements
High school diploma or equivalent.
Previous experience in an administrative or customer service role is a plus.
Familiarity with automotive service processes is beneficial.
Strong organizational skills and attention to detail.
Excellent written and verbal communication abilities.
Proficiency with standard office software (e.g., Microsoft Office Suite).