Job Description
Job Description
Position: MIS Specialist
Reports To: IT Supervisor
Job Summary: The MIS Specialist has the overall responsibility for maintaining and supporting Information Systems and computing resources. The MIS Specialist will monitor, maintain, repair; install hardware and software components, networking, and communications and act as liaison with outside vendors for the agency systems and resources.
Job Responsibilities:
- Respond to staff problems on PCs including applications, systems integration, or hardware problems. Troubleshoot, debug and resolve problems.
- Provide individual support to end users via the phone, in person, or online to answer questions or resolve problems.
- Install, configure, and test new software, software updates, computers, printers, copiers, phone and other types of hardware.
- Maintain accurate documentation and support services/warranties for equipment, software, hardware and peripherals.
- Participate in the review and updating of information technology procedures, policies and documentation to meet regulatory requirements.
- Responsible for repair of copiers, printers, computers and laptops.
- Monitor all systems to ensure that systems, on all platforms, maintain service level availability in line with business requirements.
- Administer servers, domain, exchange VPN and FTP.
- Administer backup, restore and security strategies.
- Other projects as assigned.
Job Qualifications:
- Bachelor’s degree in Computer Science or Information Technology.
- 2+ years experience with related work, technical knowledge with telecommunications, network and PC operating systems.
- Analytical, evaluative and problem-solving abilities.
- Strong interpersonal and communication skills.
- Works well independently as well as with a team.
- Demonstrates a high degree of integrity, credibility and character.
- Must be detail-oriented and dedicated to accuracy.
- Self-motivated working ability with minimal supervision or direction.
- Must have a “can-do” attitude and is flexible to work outside of normal business hours.