Job Description
Job Description
About New Heights Care Connections
New Heights Care Connections (NHCC) is a community-based, technology-supported care coordination company on a mission to close care gaps and remove barriers for people who have been hardest to reach. We work alongside health plans, ACOs, and provider groups to make sure members — especially those dealing with chronic conditions, recent hospitalizations, or unresolved social needs — don’t fall through the cracks.
Our Care Navigators are not just outreach workers. They are the last-mile connection between a system that can feel overwhelming and the people who need it to work. We bring the care to the community.
The Role: What You’ll Actually Do
As a Care Navigator with NHCC, you will work directly in the field, in homes, communities, shelters, and neighborhoods, to support members who are high-risk, hard-to-reach, or recently discharged from the hospital. You’ll be their guide, their navigator, and their advocate.
Day-to-Day Responsibilities
• Conduct in-home visits and telephonic outreach to engage members who have gone quiet or are hard to reach
• Complete Health Risk Assessments (HRAs) and Social Determinants of Health (SDoH) screenings to uncover what’s really going on in a member’s life
• Connect members to food assistance, utility support, housing resources, transportation, and community programs
• Support members following a hospital or ER discharge, confirm follow-up appointments, medication understanding, and care plan adherence
• Schedule appointments and coordinate transportation and other practical barriers to care access
• Provide health education using approved materials and help members understand their benefits and how to use them
• Identify and escalate urgent clinical, behavioral health, or safety concerns to the care team immediately
• Document all visits and interactions accurately and on time in our technology platform
• Participate in team huddles, case reviews, and ongoing training to continuously improve your practice
Who You Are: Minimum Qualifications
Required
• High school diploma or GED (required)
• 1+ year of experience in community health, social services, healthcare, case management, or a related field OR lived experience navigating healthcare or social systems that you bring to this role
• Certification as a Care Navigator through the state of Ohio, OR willingness and ability to obtain certification within 6 months of hire
• Valid driver’s license and reliable personal vehicle (mileage is reimbursed)
• Comfort working independently in the field with minimal supervision
• Strong interpersonal skills — you know how to build trust quickly with people from all walks of life
• Comfort using a smartphone and basic technology for documentation and communication
• Ability to maintain confidentiality and handle sensitive health information in compliance with HIPAA
• Ability to pass a background check and federal OIG exclusion screening
Preferred (Not Required)
• Associate’s or Bachelor’s degree in health, social work, public health, or a related field
• Bilingual (Spanish or other languages spoken in your community are a strong asset)
• Prior experience with Medicaid, Medicare Advantage, or value-based care populations
• Experience conducting in-home visits or working with members post-discharge
• Familiarity with local community resources in your service area
• Experience with motivational interviewing or trauma-informed care approaches
What You Need to Bring to Every Visit
NHCC Care Navigators are trusted professionals. You will be trained in everything you need — but you must bring these things with you from day one:
• Genuine empathy and cultural humility
• Reliability and follow-through — members are counting on you
• Professionalism and appropriate boundaries
• A trauma-informed, non-judgmental approach
• Safety awareness and good judgment in the field
Why This Role Matters
Benefits to the Patients & Members You Serve
You are the person they’ve been waiting for.
Many of our members have chronic illness, live with unmet social needs, and have been difficult for the healthcare system to reach. Some have never had anyone sit with them and help them figure out how to access what they need. When you show up, you give them:
• A real person who listens and follows through — not a phone tree
• Help navigating food, housing, utility, and benefits programs they didn’t know they qualified for
• Support after a hospital stay that helps them avoid going back to the ER
• Connection to primary care, specialists, and community resources
• Empowerment to understand and use their healthcare benefits
• Dignity — being treated as a whole person, not just a chart number
Benefits to You as a Care Navigator
This is more than a gig. It’s a career.
• Flexible scheduling — you manage your time and your territory
• Competitive per-visit compensation — you are paid for the work you complete
• Comprehensive onboarding and paid training before your first independent visit
• Ongoing clinical supervision, team huddles, and case consultation support
• Technology and AI-supported workflows that make documentation easier — not harder
• A clear career pathway as NHCC grows — including Lead Care Navigator and program roles
• A mission-driven team that respects your expertise and lived experience
• The chance to build a real relationship with the community you serve
Training & Compliance Requirements
All NHCC Care Navigators complete required training before conducting independent visits. This includes:
• HIPAA privacy and minimum necessary training
• Field safety, de-escalation, and situational awareness
• Trauma-informed care and cultural humility
• Documentation standards and escalation pathways
• Mandatory reporting and safeguarding requirements
• Secure communication and mobile device protocols
Training is provided and compensated. We want you set up for success from day one.
Ready to join the team?
New Heights Care Connections is an equal opportunity employer. We strongly encourage applicants who reflect the communities we serve to apply — including those with lived experience navigating healthcare, social services, or housing systems.
\nCompany Description
New Heights Care Connections (NHCC) is a community-based, technology-supported care coordination company on a mission to close care gaps and remove barriers for people who have been hardest to reach. We work alongside health plans, ACOs, and provider groups to make sure members — especially those dealing with chronic conditions, recent hospitalizations, or unresolved social needs — don’t fall through the cracks.
Our Care Navigators are not just outreach workers. They are the last-mile connection between a system that can feel overwhelming and the people who need it to work. We bring the care to the community.
Company Description
New Heights Care Connections (NHCC) is a community-based, technology-supported care coordination company on a mission to close care gaps and remove barriers for people who have been hardest to reach. We work alongside health plans, ACOs, and provider groups to make sure members — especially those dealing with chronic conditions, recent hospitalizations, or unresolved social needs — don’t fall through the cracks.\n\nOur Care Navigators are not just outreach workers. They are the last-mile connection between a system that can feel overwhelming and the people who need it to work. We bring the care to the community.