Concierge Manager

Job Description

Job Description

Concierge Manager

Miami Beach, FL | Full-Time | Exempt

Schedule

Monday – Friday

Compensation & Benefits

• Competitive benefits package
• Onsite parking
• Rewards & Recognition program

Position Overview

We are seeking an experienced and polished Concierge Manager to lead front-of-house operations within a luxury commercial property environment in Miami Beach. This leadership role is responsible for delivering an elevated tenant and guest experience while overseeing concierge staff, lobby operations, service standards, and day-to-day hospitality functions.

The ideal candidate brings a strong background in luxury hospitality, front desk leadership, tenant relations, and team development. This is a highly visible, hands-on role requiring professionalism, operational excellence, and exceptional customer service skills.

Key Responsibilities

Front-of-House & Tenant Experience

• Serve as the primary point of contact for tenants and guests, ensuring an exceptional experience at every interaction
• Build strong tenant relationships by learning preferences, business needs, and service expectations
• Manage high-priority requests, VIP services, and sensitive matters with professionalism and discretion
• Lead service recovery efforts and resolve escalated concerns promptly and effectively
• Ensure all communications are handled professionally, accurately, and in a timely manner

Team Leadership & Development

• Recruit, train, schedule, and supervise concierge and front-of-house staff
• Establish and maintain high service and performance standards across all shifts
• Provide ongoing coaching, feedback, and professional development to team members
• Foster a culture of accountability, hospitality, teamwork, and operational excellence

Operations Management

• Oversee daily lobby and reception operations, visitor management, access procedures, package handling, and shift continuity
• Maintain operational records, reports, tenant preference logs, and performance documentation
• Manage scheduling and staffing coverage for operational needs, events, and peak periods
• Ensure grooming, appearance, and professionalism standards are consistently maintained

Vendor & Event Coordination

• Coordinate with vendors, service providers, and third-party partners to ensure premium service delivery
• Support tenant events, activations, and VIP functions with front-of-house coordination
• Hold external vendors accountable to established service and professionalism standards

Systems & Reporting

• Utilize visitor management systems, communication platforms, and reporting tools efficiently
• Prepare operational and tenant experience reports for leadership review
• Monitor service quality and identify opportunities for process improvement

Qualifications

• 5+ years of experience in luxury hospitality, concierge management, hotel operations, private clubs, luxury residential, or related environments
• Previous experience leading front-of-house or concierge teams
• Strong tenant relations and customer service background
• Experience managing escalated situations and sensitive requests professionally
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office Suite and front desk/visitor management systems
• Ability to work in a fast-paced, service-focused environment
• Bachelor’s degree in Hospitality, Business, or related field preferred
• Bilingual English/Spanish strongly preferred

Ideal Candidate

• Professional, polished, and hospitality-driven
• Strong leadership presence with a hands-on management style
• Detail-oriented and proactive
• Calm under pressure with strong problem-solving abilities
• Passionate about delivering exceptional service and building positive tenant relationships

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering a diverse, inclusive, and professional workplace environment.