Room Service Manager

Job Description

Job Description

About the Role

Four Seasons Hotel Nashville is seeking a Room Service Manager to join our dynamic team. This role is essential in overseeing the day-to-day operations of the Room Service Department, ensuring exceptional in-room dining experiences and maintaining the highest standards of service.

What You Will Do

• Lead and manage the Room Service team, including hiring, training, coaching, and performance evaluation.
• Ensure guest satisfaction by handling special requests, concerns, and complaints promptly and professionally.
• Oversee menu design and amenity options in collaboration with the Food & Beverage leadership and culinary team.
• Maintain quality standards for food, beverages, and service presentation.
• Control labor and operating expenses through effective scheduling, budgeting, and inventory management.
• Monitor physical condition of facilities and equipment, recommending improvements as needed.
• Attend operational meetings to ensure coordination across departments.
• Promote a positive work environment and uphold Four Seasons cultural and core standards.

What You Bring

• College degree in restaurant management or equivalent experience.
• 2–3 years of supervisory or assistant manager experience in Food & Beverage.
• Strong leadership, interpersonal, and analytical skills with the ability to adapt to changing operational needs.
• Knowledge of cost control, labor management, and food & beverage operations.
• Proficiency in English and ability to operate relevant computer systems.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discounts for stays at any Four Seasons worldwide.
• Complimentary dry cleaning for uniforms.
• Complimentary employee meals.
• Inclusive and diverse employee engagement events year-round.
• Comprehensive learning programs to help you master your craft.

Schedule & Hours

Full-time position with flexibility to work early mornings, days, evenings, weekends, and holidays as required by business needs.

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.