Job Description
Job Summary - Application Support Analyst
- Assist clients with specialized reporting and data management
- Help with escalated client issues on all aspects of Alliance HCM solutions
- Manage workload and client requests through the Case Ticketing System in Salesforce
- Communicate with management regarding timeline deadlines being pushed or met
- Troubleshoot client questions to provide timely and accurate solutions
- Engage team members as needed to ensure all client case tickets are resolved
- Verify the accuracy of all client and employee data before the first live payroll when working with the implementation conversion team.
- Heavy phone client communication and detailed email follow-up communication
- Ability to work a flexible schedule when workload warrants additional hours
Desired Skills and Experience
- Strong focus on customer satisfaction
- Strong organizational and problem-solving skills
- Ability to multitask and meet deadlines
- Proficient with Microsoft Office products (Excel, Word, etc)
- Knowledge of any of the following is helpful: Benefits, HR, Payroll, Timekeeping, General Ledger, SQL, Report Writing
- Bachelor’s degree in technology, computer science preferred (or equivalent combination of education and experience).
Education Requirements
Bachelor’s degree in information technology, Computer Science, Business, or a related field preferred, or an equivalent combination of education, technical training, and relevant work experience will be considered
Why Alliance?
- Great small company atmosphere – that you can help shape into a great big company atmosphere.
- Generous salary consistent with qualifications.
- 100% paid health insurance, 401K with match, 100% paid HSA, and profit sharing.