ServiceNow Project Manager (NO OPT, H1B)

IT ENGAGEMENTS INC

Austin, TX, USA

Published: 6/14/2022

Technology

Full Time

Greetings from IT Engagements

Role: ServiceNow Project Manager (NO H1B, OPT)

Location: Austin, TX

Must-Have Skills:

Deep, significant Program/Project Management experience—managing large-scale enterprise ServiceNow implementations, multiple concurrent projects or workstreams
Deep ServiceNow knowledge—including implementation experience across multiple modules (e.g., ITSM, ITOM, HRSD, ITAM, CSM)
Outstanding coordination, planning, and executive presence—must be articulate, confident presenting with C-Level stakeholders
Solid understanding of both Agile and Waterfall methodologies, including running Scrum ceremonies where needed
Experience integrating ServiceNow with 3rd-party tools and managing CSDM-aligned architectures

Key Responsibilities:

Lead end-to-end program delivery of ServiceNow projects: planning, execution, delivery, and monitoring
Define objectives, scope, timelines, resources, and success metrics for multiple parallel ServiceNow tracks
Direct coordination with onsite stakeholders, offshore/nearshore architects, and delivery teams
Enforce program governance, risk management, issue resolution, and timely status reporting
Provide strategic insights and roadmap recommendations (e.g., CSDM re-architecture, asset/integration modernization)
Facilitate stakeholder communication and decision-making at executive levels
Mentor junior PMs, coordinate with BAs and Dev teams for alignment on deliverables

Required Experience & Certifications:

8+ years in IT project/program management; minimum 3+ years on ServiceNow-focused programs
Managed enterprise-level ServiceNow implementations including modules like ITAM, CMDB, Asset Management, ITSM/ITOM
Experience working in containerized/agile environments, utilizing tools like Jira, MS Project, Smartsheet, ServiceNow PPM
Strong stakeholder management, with demonstrated ability to present to and influence executives
Preferred certifications: PMP, ITIL, SAFe Agile, ServiceNow CSA/SI

Thank you