Front Desk/ Receptionist

Job Description

Job Description

TITLE:

Front Desk/ Receptionist

OVERVIEW:

Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.

Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.

REPORTS TO:

CLASSIFICATION:

DATE APPROVED:

July 2025

LOCATION:

Washington D.C.

FTE

1.0

ENVIRONMENT/PHYSICAL DEMANDS

Standard Office / Sit, stand, walk, lift 15 lbs

POSITION SUMMARY

The Front Desk / Receptionist serves as the first point of contact for clients, visitors, and staff at PHRI. This role is critical in creating a welcoming, professional, and organized front-office environment. The Receptionist manages front desk operations including answering phones, greeting guests, scheduling appointments, managing intake paperwork, and supporting various administrative tasks. The ideal candidate is friendly, detail-oriented, and committed to ensuring efficient and compassionate service delivery.

DUTIES AND RESPONSIBILITIES

• Planning the day-to-day running of the front desk operations and managing the daily upkeep of the office common areas.
• Greeting all visitors in a friendly, energetic, polite, and professional manner.
• Coordinating security on guest and vendor visits.
• Answering and directing all calls received to the appropriate staff member.
• Keeping all common areas stocked with appropriate supplies including checking stock as needed to determine inventory level; anticipating needed stock; tracking inventory and verifying receipt of all supplies.
• Managing all deliveries and incoming and outgoing mail/packages for the organization.
• Assisting with meetings and activities, including set-up, catering (if applicable), clean up and breakdown.
• Creation of weekly client group packets
• Will monitor, record and store daily sign-in sheets.
• Ensure office placements are returned (Group Room, Lobby, Conference Room, etc)
• Handling requests for office maintenance and housekeeping from staff.
• Always maintaining a neat lobby and front desk area.
• Nurturing and building vendor relationships.
• Working cohesively with the Operations Team on other administrative tasks/duties as assigned.
• Conference Room/Office Schedule management
• Storage room and inventory of office upkeep
• Knowledge of company services
• Knowledge of surrounding vendors/agencies
• Create Excel spreadsheets and charts, PowerPoint presentations, and visual representations.
• Note taking and follow-up meetings.
• Daily Calendar Management and creation
• Prepare documents, reports, and tables/charts and distribute them appropriately.
• Utilize Microsoft Suite and other platforms to transcribe and record data.
• Active liaison for communications/messages.

EXPERIENCE AND QUALIFICATIONS

• Preferred Minimum of 3 years of experience managing the front desk.
• Professional demeanor and appearance.
• Must be punctual, reliable, prepared, and proactive.
• Must have outstanding communication and interpersonal skills.
• Must possess the knowledge and experience to independently perform clerical or office work of any kind.
• Must be a fast learner with a positive “can-do” attitude.
• Must have strong skills in organization and planning, demonstrated ability to work independently, and exercise sound judgment in problem-solving.
• Excellent organizational abilities and proven abilities to manage projects.
• Ability to prioritize tasks and exercise sound judgment and confidentiality with sensitive information.
• Ability to multi-task without compromising quality.
• Proficiency in MS Office applications (Word, Outlook, Excel, Adobe) and various business software.
• Ability to maintain a cooperative and harmonious working relationship with staff.
• Ability to execute any other duties assigned by the AVP of Administration & Operations relating to the operation of the organization.
• Occasionally available to work before and after regular business hours, as needed.
• Must be organized and able to multitask.
• Must possess exceptional customer service skills.
• Must have problem-solving skills.
• Professional demeanor
• Maintain a high level of attention to detail in all regards.
• Legally authorized to work in the U.S.A.

COMPETENCIES:

1. Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business
2. Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed
3. Predict future trends and challenges, staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.

1. Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
2. Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.

AAP/EEO STATEMENT:

It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodation for qualified individuals with disabilities.