Job Description
Job Description
About the Role:
The Front Desk Agent plays a crucial role in ensuring a positive first impression for guests at Tolovana Inn. This position is responsible for front desk operations, which includes greeting guests, checking them in and out, and addressing any inquiries or concerns they may have. The Front Desk Agent will also handle reservations, process payments, and maintain accurate records of guest information. By providing exceptional customer service, the Front Desk Agent contributes to the overall guest experience and satisfaction, which is vital for the success of the hotel. Ultimately, this role is key in fostering a welcoming environment that encourages repeat visits and positive word-of-mouth referrals.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in hospitality.
Preferred Qualifications:
- Experience with property management software.
- Knowledge of local attractions and amenities to assist guests.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage the check-in and check-out process efficiently, including handling reservations and payments.
- Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
- Maintain accurate records of guest information and transactions in the property management system.
- Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
Skills:
Strong communication skills are essential for the Front Desk Agent, as they interact with guests and team members daily. Attention to detail is crucial when managing reservations and processing payments to ensure accuracy and prevent errors. Problem-solving skills are utilized when addressing guest concerns, allowing the agent to provide effective solutions quickly. Organizational skills help in managing multiple tasks simultaneously, such as checking in guests while answering phone calls. Additionally, a friendly demeanor and a positive attitude are vital in creating a welcoming environment that enhances the overall guest experience.
Sunday through Saturday - shifts vary from 7am to 11pm