Service Writer Service Advisor Bilingual Preferred

Job Description

Job DescriptionOverview

Powersports of Modesto is seeking a motivated, customer-focused Service Writer / Service Advisor to serve as the primary point of contact between our customers and service department. This role is critical to delivering a smooth, professional service experience, from initial write-up through repair completion and customer follow-up.

The ideal candidate is organized, personable, and thrives in a fast-paced dealership environment. Powersports experience is a plus, but strong customer service, communication skills, and the ability to manage multiple repair orders efficiently are essential. Bilingual (English/Spanish) candidates are strongly preferred.

Key Responsibilities

Customer Service & Communication

• Greet service customers promptly and professionally, in person and over the phone.
  
  
• Clearly explain recommended services, timelines, and estimates.
  
  
• Communicate effectively with customers throughout the repair process, including updates and approvals.
  
  
• Handle customer questions and concerns with professionalism and care.
  
  

Service Write-Ups & Repair Orders

• Accurately write up repair orders, documenting customer concerns and requested services.
  
  
• Review technician findings and convert them into clear, customer-friendly repair recommendations.
  
  
• Ensure proper authorization is obtained before work is performed.
  
  

Coordination with Service Team

• Work closely with technicians and the service manager to ensure efficient workflow.
  
  
• Schedule service appointments and manage daily workload.
  
  
• Verify parts availability and coordinate with the parts department as needed.
  
  

Billing & Documentation

• Ensure repair orders are properly closed, billed accurately, and documented correctly.
  
  
• Collect payments and explain final invoices to customers.
  
  
• Maintain clean, organized service records.
  
  

Process & Quality Control

• Help maintain service department efficiency and customer satisfaction goals.
  
  
• Follow dealership policies, OEM requirements, and safety procedures.
  
  
• Assist with maintaining a clean, professional service counter and customer area.
  
  

Qualifications

• Prior experience as a Service Writer / Service Advisor preferred (automotive or powersports).
  
  
• Strong customer service and communication skills.
  
  
• Ability to multitask and stay organized in a fast-paced environment.
  
  
• Basic understanding of service repair processes and maintenance terminology.
  
  
• Computer proficiency; Lightspeed DMS experience a plus.
  
  
• Bilingual in English and Spanish preferred.
  
  
• Professional appearance and positive attitude.
  
  
• Reliable, punctual, and team-oriented.
  
  

Benefits

• Health, dental, and vision insurance
  
  
• Paid time off and holiday pay
  
  
• Retirement plan options
  
  
• Employee discounts on products and services