Manager Environmental Services Hospitality / EVS

Job Description

Job DescriptionPosition Summary

The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.

Reporting Structure

• Reports to: Hospitality Director, Environmental Services
• Matrix Reports to: Hospital Chief Operations Officer
• Direct Reports: Yes

Key Responsibilities

Quality & Compliance

• Evaluate existing systems and processes and recommend improvements.
• Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards.
• Maintain adherence to corporate integrity and compliance programs.
• Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment.

Operations

• Lead daily Environmental Services operations across patient and non-patient areas.
• Manage assigned square footage and cleaning responsibilities.
• Prepare departmental records, reports, and analyses, including bed turnaround metrics.

Patient Experience

• Promote positive patient interactions and service excellence.
• Support HCAHPS goals and patient satisfaction initiatives.
• Participate in service recovery efforts when needed.
• Act as a liaison between patients, physicians, staff, and Environmental Services.

Leadership & Staff Development

• Recruit, train, develop, and evaluate Environmental Services team members.
• Conduct competency assessments and performance reviews.
• Coach and mentor staff to improve performance and engagement.
• Drive employee engagement and accountability.

Financial Management

• Manage departmental budgets and productivity targets.
• Oversee purchasing of chemicals, equipment, linen, and supplies.
• Ensure accurate GL coding and financial reporting.
• Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals.
• Maximize use of HealthTrust contracted vendors.

Growth & Innovation

• Identify and implement innovative services, equipment, and processes.
• Stay informed about industry best practices and advancements.

Qualifications

Required

• High School Diploma
• Minimum 3 years of Environmental Services management experience
• Strong leadership and team management skills

Preferred

• College Degree
• Knowledge of hospital operations
• Knowledge of healthcare financial metrics

Core Competencies

• Honor Mission and Values
• Communicate with Impact
• Build Strategic Relationships
• Lead and Develop Others
• Effective Decision Making
• Manage Change Successfully
• Drive Execution and Financial Results
• Service and Quality Excellence

Physical Requirements

• Frequent standing, walking, and bending
• Occasional lifting and moving equipment
• Ability to work in hospital environments
• Exposure to cleaning chemicals and varying temperatures

Travel Requirements

• Occasional travel may be required

Patient Care

• No direct patient care responsibilities

Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN

What We Offer

• Competitive salary
• Comprehensive benefits package
• Growth opportunities within a respected healthcare organization
• Opportunity to make a direct impact on patient experience and safety