Job Description
Job DescriptionPrimary Job Title: Help Desk Support
Alternate/Related Job Titles:
- Technical Support Specialist
- IT Support Analyst
- Desktop Support Technician
Location: Indianapolis, IN
Onsite Flexibility: Onsite
Contract Details:
- Position Type: Contract
- Contract Duration: 12 months, 24 days
- Start: 08/07/2025
- End: 08/31/2026
- Pay Rate: $25.00 – $28.00 per hour
Job Summary:
The Help Desk Support role provides technical assistance and troubleshooting for the Statewide Automated Child Welfare Information System (SACWIS). This position requires strong communication skills, the ability to document and track software system information, and a solid understanding of child welfare policies and data reporting requirements. The role is essential in ensuring accurate data entry, maintaining system security, and supporting both internal and external clients with production issues.
Key Responsibilities:
- Communicate daily with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.
- Write clear, concise communications tailored for diverse audiences.
- Maintain, organize, and track documentation related to software systems.
- Provide comprehensive support for SACWIS, including guidance on system functionalities and data relationships.
- Advise users on accurate data entry to meet AFCARS, NCANDS, and Title IV-FC federal reporting requirements.
- Manage software security by creating and maintaining user profiles, IDs, and passwords, ensuring appropriate access controls.
- Provide telephone, email, and Microsoft Teams support to address daily production issues.
- Plan and prioritize work activities, troubleshoot software issues, and communicate with technical and non-technical stakeholders.
- Participate in the full software development lifecycle, from business needs analysis to production support.
Required Experience:
- Proven experience in help desk or technical support roles.
- Strong understanding of SACWIS or similar case management systems.
- Experience supporting federal reporting requirements such as AFCARS and NCANDS.
Nice-to-Have Experience:
- Familiarity with child welfare policies, procedures, and practices.
- Experience in user account management and system security administration.
- Prior involvement in full software development lifecycle projects.
Required Skills:
- Strong verbal and written communication skills.
- Troubleshooting and problem-solving abilities.
- Knowledge of SACWIS or similar case management systems.
Preferred Skills:
- Familiarity with federal child welfare reporting requirements.
- Proficiency in Microsoft Teams.
- Ability to document and maintain technical processes.
Additional Skills:
- Data analysis and research capabilities.
- Ability to tailor communication for diverse audiences.
- Organizational skills for tracking documentation.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-24569 #gttjobs Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.
We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.
There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers
Awards
SIA’s Fastest Growing Staffing Firm: 2023 and 2015
SIA’s Best Staffing Firm to Work for: 2019 -2023
Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015
Randstad Preferred Supplier: 2020 - 2023
TechServe Alliance Excellence Award. 2019
NH Business Magazines Fast 5 fastest growing companies
Ernst & Young Entrepreneur of the Year Finalist: 2015
Company Description
Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: https://bit.ly/gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015