Job Description
Job Description
Mercantile Development Inc. (MDI) is a family-owned and operated, WBENC-certified Women's Business Enterprise with more than 75 years of manufacturing excellence. Operating from our 140,000-square-foot facility in Shelton, Connecticut, we manufacture Pro-Series® professional-grade wiping products under an ISO 9001:2015-certified Quality Management System for customers worldwide. We seek individuals who demonstrate accountability, collaboration, attention to detail, and a commitment to quality, while bringing a responsive, solution-oriented approach to supporting business objectives.
Logistics Clerk
The Logistics Clerk works independently in a fast-paced, structured environment, following established processes while collaborating with internal teams to ensure accurate and efficient transportation and logistics operations.
This on-site position is responsible for coordinating inbound and outbound freight activities, maintaining accurate logistics records, resolving shipment-related issues, and supporting exceptional customer service. The Logistics Clerk processes real-time information, makes sound decisions within established guidelines, and completes responsibilities accurately and on schedule. Working closely with customers, carriers, customer service, warehouse personnel, and other internal teams, this role plays an important part in supporting fulfillment activities and ensuring customer commitments are met.
Essential Responsibilities
· Arrange and coordinate inbound and outbound freight transportation.
· Obtain and evaluate carrier quotes based on cost, service, and delivery requirements.
· Prepare bills of lading, shipping documentation, and freight records.
· Audit, review, and process freight invoices to ensure billing accuracy and timely payment.
· Schedule carrier pickups and monitor shipments through final delivery.
· Investigate and resolve freight and shipment issues, including invoice discrepancies, accessorial
charges, delays, claims, and product returns.
· Collaborate with customers, carriers, brokers, warehouse personnel, and internal teams to support
order fulfillment, operational priorities, and customer commitments.
· Maintain accurate customer, carrier, transportation, and freight records.
· Generate and analyze logistics and freight-related reports.
· Identify opportunities to improve efficiency and reduce transportation costs.
· Perform other duties as assigned by management.
Requirements and Qualifications
· Attention to detail and a high level of accuracy in data entry and documentation.
· Organizational and time-management skills with the ability to prioritize competing responsibilities.
· Ability to analyze information and make informed decisions within established procedures.
· Strong problem-solving skills and a proactive, solutions-oriented approach.
· Effective verbal and written communication skills, with the ability to communicate clearly, accurately,
and professionally with customers, carriers, and internal teams.
· Professional, dependable, and customer-focused demeanor.
· Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
· Experience with Epicor or other ERP systems preferred.
· Experience working with freight carriers, transportation logistics, or supply chain operations
preferred.
· Minimum of 1-2 years of relevant experience in a manufacturing, distribution, or logistics
environment.
Benefits
MDI offers a comprehensive benefits package that includes:
· Company-paid medical coverage for employees
· Life insurance
· Voluntary vision coverage
· Paid vacation time
· Paid holidays
· Profit-sharing plan
· On-site fitness facility available at no cost to employees
Physical Requirements and Work Environment
· Ability to perform computer-based and administrative work for a significant portion of the workday.
· Regular movement throughout the facility, including travel between office, warehouse, and shipping
areas to coordinate shipments, exchange information, and support logistics operations.
· Frequent use of a computer, keyboard, telephone, and other office equipment.
· Exposure to normal office lighting, temperature conditions, and noise levels.
· Walking and standing on warehouse floors and other hard surfaces as part of daily job
responsibilities.
· Intermittent exposure to varying temperatures when entering warehouse and shipping areas.