Job Description
Job Description
Job Summary
We are seeking a Field Service Technician responsible for delivering exceptional customer service, technical support, and repair of machinery. This role builds the foundation necessary to support our customers with professionalism, technical expertise, and a solutions-oriented mindset.
Duties and Responsibilities
- Demonstrate a high level of professionalism, dedication, and passion for delivering excellent customer service.
- Communicate clearly and effectively with customers, management, and colleagues.
- Install, troubleshoot, and repair machines using mechanical and electronic aptitude.
- Provide on-site customer training on proper machine usage and maintenance.
- Accurately complete service reports detailing work performed, hours worked, travel time, expenses, and machine condition.
- Obtain customer signatures on completed reports and submit all documentation promptly upon job completion.
- Track and report reasonable business-related expenses in a timely manner.
- Communicate daily with the Service Scheduler and/or Manager regarding work progress, schedule updates, and customer concerns.
- Respond proactively and independently to changes in schedule or customer needs.
- Perform other duties as assigned in a flexible and fast-paced environment.
Qualifications
- High School Diploma or GED.
- 5-years minimum experience in maintenance.
- Demonstrated ability to read, write, speak, and understand English.
- Ability to read blueprints and electrical schematics.
- Knowledge of using test equipment.
- Proficiency with PC usage and Microsoft Office.
Preferred Qualifications
- Associate’s or Bachelor’s Degree in Electronics, Industrial Mechanics, HVAC, or a related technical field.
- 7-years minimum experience
- Prior experience with the installation and troubleshooting of industrial machines.
Physical Requirements
- This role requires prolonged periods of standing, walking, stoop or bending, and use of hands and fingers grasping tools.
- Must be able to lift up to 75 pounds.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
About the Company
Timesavers is a leading manufacturer of wood and metal finishing equipment, with over 75 years of experience in developing innovative wide belt abrasive finishing and metal fabrication machinery. Since 1946, the company has partnered with industries worldwide to create custom solutions that improve material finishing processes, increase productivity, and reduce waste. Timesavers specializes in delivering advanced finishing products for woodworking, metalworking, and other manufacturers, ensuring superior performance and personalized customer support. Their mission is to provide tailored solutions that meet unique manufacturing needs, backed by expertise and a customer-focused approach.
EEO Statement
InCompass LLC and its subsidiaries (Bourn & Koch LLC, Clausing Industrial LLC, DuBois Equipment Company LLC, Midwest Automation LLC, and Timesavers LLC, Newman Machine LLC) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.