Job Description
Job Description
Job Summary:
We are seeking a reliable and tech-savvy Part-Time IT Field Technician to provide onsite support and repair services for Dell laptops and related hardware. This role requires travel to customer locations to perform diagnostics, troubleshooting, hardware replacement, and software support. Ideal for candidates with flexible schedules and a background in IT support or computer hardware repair.
Key Responsibilities:
Travel to client sites to service Dell laptops and peripheral devices.
Diagnose and troubleshoot hardware and software issues.
Perform part replacements (motherboards, screens, hard drives, etc.).
Install, configure, and update operating systems and drivers.
Maintain accurate records of repairs, parts used, and service reports.
Provide exceptional customer service and communicate technical details in an easy-to-understand manner.
Adhere to Dell’s service standards and protocols.
Ensure timely completion of assigned service tickets.
Qualifications:
High school diploma or equivalent (Associate or IT certifications preferred).
1+ years of experience in IT support or hardware repair (Dell preferred).
A+ Certification or Dell certification (preferred but not required).
Valid driver’s license and reliable transportation.
Strong knowledge of Windows operating systems and laptop hardware.
Excellent problem-solving and communication skills.
Ability to lift and transport laptops and small equipment (up to 25 lbs).
Schedule & Availability:
Flexible part-time schedule
Must be available for travel within [Centennial, CO]
Weekend or evening availability may occasionally be required