Job Description
Job Description
Field Service Manager
Location: Fontana Branch – 8575 Cherry Ave., Fontana, CA 92335
Schedule: Monday–Friday | In-Office
About the Opportunity
Naumann Hobbs Material Handling, a leader in industrial equipment solutions and fleet maintenance services, is seeking a driven and experienced Field Service Manager to oversee service operations and support a team of skilled field technicians. This role is ideal for a top-performing automotive service advisor who is ready to advance into leadership, increase their earning potential, and build a long-term career path in branch operations.
This is not a field-based role. You will work in a professional office environment at our Fontana branch—managing technician workflow, communicating with customers, driving service performance, and playing a key role in revenue growth.
What You’ll Do
-
Manage day-to-day operations of field service technicians, including scheduling, dispatch, and workflow coordination
-
Maintain strong customer communication and provide repair status updates to ensure high satisfaction
-
Monitor technician productivity and ensure timely, efficient completion of service jobs
-
Review work orders, approve service recommendations, and help drive revenue growth through efficient service performance
-
Maintain service records, ensure accurate documentation, and support continuous process improvements
-
Coordinate closely with operations, parts, and sales teams to optimize service delivery
-
Support hiring, onboarding, and development of technicians as the department continues to grow
What We’re Looking For
-
Experience in a service management, dispatch, or customer-facing service coordination role
-
Strong organizational skills with the ability to manage multiple jobs and priorities simultaneously
-
Excellent communication skills and a customer-service mindset
-
Ability to support and motivate a team of technicians in a fast-paced environment
-
Desire to step into leadership and grow into higher-level operational roles
-
Technical or mechanical knowledge a plus (automotive, diesel, heavy equipment, fleet maintenance, etc.)
Why Join Naumann Hobbs
Career Advancement: Clear growth path towards Branch Manager and Regional leadership roles
Income Growth: $85k–$95k base salary (depending on experience) + monthly bonus opportunities
Work-Life Balance: Monday–Friday schedule with no weekend dealership hours
Comprehensive Benefits Package:
-
Medical, dental & vision insurance
-
401(k)
-
3 weeks PTO + holidays
-
Long-term stability and career development in a fast-growing organization
If you’re ready to take the next step in your career and lead a high-performance service operation, we encourage you to apply today!
You should be proficient in:
- Customer Service
- Leadership / People Management
- Service Advisor/Writer
- Diesel & Heavy Equipment Systems
- Automotive Repair & Service Systems
- Basic Computer Skills