Onsite AV Technical Support Specialist

iSoft Solutions

Washington, DC, USA

Published: 6/14/2022

Technology

Full Time

Job Description

This job requirement is to fill a full-time onsite position in support of a Federal Government entity located in the vicinity of Washington, DC. The staffing position is requested to provide the operation and overall technical assistance in support of AV / VTC systems for the Government customer. The position will report to the Government customer site daily during normal working hours and fall under the direction of the Government customer lead, as well as the iSoft Director of Operations. Working hours are Monday – Friday 7:00 – 5:00 p.m. Federal Holidays observed. Some after-hour and weekend work may be requested by the Customer with the opportunity for overtime. This position is funded by a renewable, annual contract with the Federal Government customer.

VTC/AV support specialist is responsible for all aspects of Government customer video conferencing systems to include end user support for all scheduled unclassified VTC sessions and broad technical support for AV rooms and equipment. This person will be part of a reliable onsite team responsible for all AV/VTC related issues and therefore must carry an experienced and proven background exhibiting proficiency in AV/VTC technical capabilities in order to troubleshoot hardware configurations for a variety of AV/VTC systems including but not limited to: Crestron / AMX control systems, Cisco / Poly VTC codecs, MS Teams and similar soft video applications, amps, speakers, mics, DSPs, video switchers, displays, projectors, AV bridges, etc.). In addition to identifying and resolving technical issues, responsibilities will include setup / staging and facilitation of VTC and soft conferencing sessions (i.e. MS Teams, ZoomfG, Webex, etc.)

Must be able to train other room operators in setup, connect, operation and basic troubleshooting.

An additional list of job responsibilities is as follows:

Serve as the primary Point-of-Contact for all video teleconferencing related issues. Duties shall include, but not be limited to:
- Respond to phone calls from the main conference room AV help number.
- Respond to a schedule of all unclassified VTC or MS Teams sessions.
- Establishing connectivity prior to the start of any conference room VTC or MS Teams session to verify equipment is functional and VTC participants are on-line as requested
- Providing in room support during VTC or MS Teams sessions for Flag-level VTC sessions, or as requested
Serve as the primary point of contact for all the unclassified audio/visual systems and components (DVD, VCR, scanners, audio, display units, projectors, AMX room control systems, etc.) installed in the various Base conference rooms, including assistance and troubleshooting.
Report any needed hardware fixes or replacements.
Provide assistance to users by setting up necessary conference room A/V systems for briefings, presentations, and conferences.
Be available for travel to a local off-site conference location for Audio/Visual equipment/system configuration, setup and support
Train government personnel to setup, connect, operate and provide basic troubleshooting of the VTC suite.
Provide routine checks of audio/visual and VTC equipment. Report issues found to the government and work with the government to develop courses of action to address them.
Provide improvements to A/V systems when deemed necessary by the Customer.
Update and manage inventory of AV / VTC systems equipment and software.
Make recommendations for acquiring A/V and VTC system hardware and software and for improvements to existing A/V and VTC.
Assist customers with set up and streaming of audio and video content for IPTV, the Customer’s video-on-demand system and PC-based video communications software – to include Microsoft Teams and Zoom for government. Streaming content is to include live events as well as pre-recorded events/training and television channels.
Provide AV equipment/system configuration, setup and onsite support for outdoor events held on patios, tents, etc. at adjacent customer sites.

Additional Position Qualifications

Shall be able to achieve and maintain at minimum public trust clearance.
High school diploma or equivalent.
Minimum of 5 years experience of similar scope of job responsibilities outlined above
CTS certification (preferred but not required).
Physically conditioned to get to multiple locations throughout a multi floor building and other locations on campus.

Company DescriptioniSoft Solutions, LLC was established in 2005 in Virginia Beach, VA and is an SBA-certified Woman-Owned Small Business (WOSB). iSoft provides total integration solutions for Audio Visual and Unified Communications. iSoft was established in response to a demand for turnkey technology solutions and support with a focus on customer satisfaction and collaboration resulting in a personalized and customized experience. iSoft also provides resources for its customers to assist in supporting the customer's mission.

iSoft Solutions is committed to fulfilling customer requirements by leveraging innovative technology, providing exceptional services, and exceeding overall expectations. This is accomplished by a commitment to continuous improvement of our services and internal processes and fulfilling our Quality Objectives as defined in our Quality Managment System.

iSoft prides itself on five Core Values that each employee has and we hire around these values: 1) We Genuinely Care, 2) We Act in Good Faith, 3) We are Driven, 4) We Adapt and Evolve, and 5) We Cherish the Moment.

I-Soft Solutions, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

iSoft Solutions, LLC was established in 2005 in Virginia Beach, VA and is an SBA-certified Woman-Owned Small Business (WOSB). iSoft provides total integration solutions for Audio Visual and Unified Communications. iSoft was established in response to a demand for turnkey technology solutions and support with a focus on customer satisfaction and collaboration resulting in a personalized and customized experience. iSoft also provides resources for its customers to assist in supporting the customer's mission.\r\n\r\niSoft Solutions is committed to fulfilling customer requirements by leveraging innovative technology, providing exceptional services, and exceeding overall expectations. This is accomplished by a commitment to continuous improvement of our services and internal processes and fulfilling our Quality Objectives as defined in our Quality Managment System.\r\n\r\niSoft prides itself on five Core Values that each employee has and we hire around these values: 1) We Genuinely Care, 2) We Act in Good Faith, 3) We are Driven, 4) We Adapt and Evolve, and 5) We Cherish the Moment.\r\n\r\nI-Soft Solutions, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.