Job Description
Job DescriptionSalary:
Twin Ports Dermatology is growing and we are excited to welcome a Front Desk Coordinator to our Duluth team. This position plays a key role in maintaining efficient clinic flow, supporting providers, and creating a positive, engaging environment for both patients and coworkers. The ideal candidate is friendly, proactive, detail oriented, works well under pressure, and energized by helping others in a fast paced healthcare setting.
Schedule: Monday through Friday, approximately 40 hours per week, with a mix of opening and closing shifts.
Key Responsibilities
Patient Experience
- Welcome and greet patients in a warm, professional, and engaging manner
- Facilitate smooth check in and check out processes
- Provide exceptional customer service and promptly address patient needs or concerns
- Educate patients on MedSpa services, products, promotions, and reward programs
- Help create a positive, organized and supportive clinic environment
Administrative and Operational Support
- Verify active insurance coverage and maintain accurate patient records
- Utilize multiple systems and technology platforms to support the patient experience, including, EMR, text reminder software, and MedSpa rewards and/or loyalty programs
- Support front office operations and complete miscellaneous administrative tasks
- Assist team members to ensure the clinic runs smoothly and efficiently
Scheduling and Coordination
- Schedule appointments accurately and efficiently
- Monitor daily provider schedules and adjust as needed to optimize clinic flow
- Communicate scheduling updates clearly with patients and staff
Qualifications
- High school diploma or equivalent required
- Minimum one year of customer service or patient facing experience required
- Healthcare or clinic experience preferred
- Strong communication and interpersonal skills
- Patient focused with a service oriented mindset
- Ability to multitask and adapt quickly in a fast paced environment
- Comfortable learning and using computer systems and scheduling software
- Ability to travel to Hibbing, MN as needed
If you are energized by helping others and want to play a key role in a clinic that values teamwork, professionalism, and community, we would love to meet you!