Senior Engagement Lead - Sitecore Managed Services - Hybrid

Job Description

We currently have a career opportunity for a Senior Solutions Architect & Sitecore Managed Services Lead to join our team located in the United States. This is a hybrid role, requiring 2 days a week in these locations: Alpharetta, GA; Chicago, IL; Dallas, Texas, or Boston, MA.

Job Overview:

As a Senior Soluitons Architect and Managed Services Lead, you will play a critical role in shaping and growing Perficient's Managed Services (MSO) practice. This role blends strategic client engagement, delivery oversight, and operational excellence. You will be a trusted advisor to clients and a key leader in building internal best practices, scalable processes, and a culture of continuous improvement.

Your focus will extend beyond account oversight, it will be helping evolve our MSO framework by driving proactive support models, identifying opportunities for operational enhancements, and ensuring high quality delivery across all engagements. Expertise in Sitecore is required, and familiarity with platforms like Optimizely or Acquia is highly valued.

The Solutions Architect may or may not have a programming background, but will have expert infrastructure architecture, client presales / presentation, team management and thought leadership skills. You will provide best-fit architectural solutions for one or more projects; you will assist in defining scope and sizing of work; and anchor Proof of Concept developments. You will provide solution architecture for the business problem, platform integration with third party services, designing and developing complex features for clients' business needs. You will collaborate with some of the best talent in the industry to create and implement innovative high quality solutions, participate in Sales and various pursuits focused on our clients' business needs.

You will also contribute in a variety of roles in thought leadership, mentorship, systems analysis, architecture, design, configuration, testing, debugging, and documentation. You will challenge your leading edge solutions, consultative and business skills through the diversity of work in multiple industry domains.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

RESPONSIBILITIES

Client Engagement & Relationship Management
• Serve as engagement lead for managed services client helping build strong, trusted relationships.
• Lead roadmap planning, and QBRs, ensuring alignment with business goals.
• Act as a strategic partner and escalation point for both clients and delivery teams.
• Represent client needs internally to drive outcomes and improved service delivery.

Delivery Oversight & Operational Excellence
• Oversee managed services engagements, ensuring quality, efficiency, and best practices.
• Partner with the Director of MSO to improve delivery models, escalation handling, and support processes.
• Identify and implement operational efficiencies, standardizing frameworks and repeatable engagement patterns across accounts.
• Drive continuous improvement by recommending enhancements to monitoring, reporting, and service management.

MSO Leadership & Best Practices
• Contribute to the evolution of MSO playbooks, processes, and methodologies to ensure scalable and consistent service.
• Identify gaps in tools, documentation, or processes and recommend solutions to improve overall efficiency.
• Support internal initiatives to mature the MSO organization (e.g., onboarding templates, KPI dashboards, SLA refinement).

Team Leadership & Mentorship
• Mentor consultants and technical team members, developing their client engagement and platform expertise.
• Foster a culture of accountability, collaboration, and professional growth across the managed services team.
• Partner with resource managers to ensure staffing aligns with client priorities and technical requirements.

Business Growth & Strategic Support
• Collaborate with sales and solution teams to identify opportunities for account expansion, renewals, and cross-selling.
• Participate in presales activities for proposals, solution, and scoping for projects
• Provide strategic input on service models, retention strategies, and service offerings

Technical & Platform Acumen
• Maintain a strong working knowledge of platform architecture, managed cloud environments, upgrades, and licensing.
• Advise clients on platform optimization, roadmap alignment, and emerging Sitecore capabilities.
• Stay informed on trends across Sitecore, composable DXPs, and SaaS models (e.g., XM Cloud).
• (Preferred) Leverage working knowledge of Optimizely or Acquia to support multi-platform engagements.

QUALIFICATIONS

• Minimum 7 years of client-facing experience in a managed services or digital delivery environment.
• Leadership and team management experience with ability to provide strategic planning and oversight.
• At least 5 enterprise level project implementations that exploit the full capabilities (discover, design, implement and optimize) of Sitecore – is a MUST.
• Proven ability to lead multiple accounts, resolve escalations, and drive client success.
• Strong opertaional mindset with experience building or optimizing service delivery models.
• Excellent interpersonal, presentation, and relationship-building skills.
• Agency or consulting background with exposure to multi-client enterprise support models.
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data informed task execution.
• Familiarity with AI-enhanced platforms is a plus.
• A solid understanding of AI capability and limitations including ethical consideration is expected.
• Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices.
• Proven track record of leadership roles delivering enterprise solutions within defined timeframes.
• Demonstrated success in performing work and managing complex and/or large consulting projects.
• Proficient in authoring, editing and presenting technical documents.
• Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members.
• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.
• Experience working with a globally distributed team and managing off-shore teams.
• Desire to mentor younger team members and develop their skills.
• Experience working on multiple concurrent projects.
• Experience leading internal initiatives.
• Excellent problem-solving skills.
• Be independent and self-driven.
• Bachelor's degree in Computer Science or related field.
• Must be open to travel.

Preferred Skills and Education:

• Master's degree in Computer Science or related field
• Certification in Sitecore XM Cloud
• Knowledge of composable architect, or multi-tenant environments
• Experience with other DXPs such as Optimizely or Acquia.
• Hands-on experience with agile methodologies and backlog refinement in a support context.
• Previous involvement in QBR prepartion, client renewal planning, or strategic roadmap sessions.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $92,118.00 to $202,730.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

WHO WE ARE

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders... and we're not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Applications will be accepted until the position is filled or the posting is removed.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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ABOUT US

Perficient is always looking for the best and brightest talent and we need you! We're a quickly growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

ABOUT THE TEAM

We are an esteemed award-winning Platinum Sitecore Partner and an active voice within the Sitecore Community. Our success can be attributed to our exceptional Sitecore MVPs and extensive expertise. Technology is at our core, and when fused with a team of talented content strategists, visual designers, and experienced architects, we deliver on the complete vision and bring experiences to life. Partnering with renowned global brands, our influence reaches millions of people worldwide, making our impact both widespread and accessible, visible and utilized by countless individuals every single day!