Job Description
Job DescriptionWe are looking for an experienced and service-driven Concierge 4 to support a high-visibility workplace environment in Washington, District of Columbia. This Contract position is ideal for someone who enjoys engaging with guests, employees, and visitors while creating a welcoming and organized front-of-house experience. In this role, you will serve as a key point of contact, help coordinate daily lobby operations, and deliver attentive assistance from arrival through departure.
Responsibilities:
• Greet employees, guests, and vendors courteously and provide prompt support for arrivals, departures, and general lobby inquiries.
• Create a welcoming front-desk experience by offering clear directions, answering questions, and helping visitors navigate the workplace confidently.
• Monitor lobby activity and maintain an active presence throughout the site to identify service needs and address issues before they escalate.
• Coordinate with workplace, facilities, and support teams to ensure a smooth and consistent experience across all guest and employee touchpoints.
• Use Microsoft Office tools to manage communications, track requests, and maintain accurate administrative records related to daily operations.
• Assist with onboarding-related tasks for contingent workers, including required documentation, badge photo coordination, and submission steps through designated vendor processes.
• Support background screening workflows by helping ensure required checks are initiated and tracked through the appropriate platforms.
• Contribute to a hospitality-focused environment by anticipating needs, resolving concerns quickly, and delivering courteous service in person, by phone, and through email.• 1-2 years of experience in hospitality, concierge, reception, or another client-facing service role.
• Strong verbal and written communication skills with the ability to interact effectively with visitors, employees, and external partners.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail and a calm, detail-oriented demeanor.
• Experience providing customer service in a fast-paced office, corporate, or facilities setting.
• Comfortable handling administrative processes such as onboarding support, visitor coordination, and documentation follow-up.
• Ability to work effectively with vendors, internal teams, and workplace support functions.
• Strong command of English and a welcoming, service-oriented presence at the front desk.