Job Description
Job Description
Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
The office Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems.
1. Contractor would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training.
2. Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
3. Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
Required Knowledge:
Incumbent should have the knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance, knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.
Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions.
Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.