Job Description
Job Description
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY:
We are pleased to share that we have an exciting career opportunity for a Warranty Manager to serve as a key member of the Blue Bird Quality Team. This position will be based out of Fort Valley, Georgia.
Reporting to the Senior Vice President, Quality & Lean; this role is responsible for overseeing activities related to warranty claims, for management & compliance of all activities related to delivery stops, recalls & technical campaigns and development of systems & processes to support warranty & campaign activities. The Warranty & Campaign Manager works closely with various departments, including engineering, operations, service, sales, and parts to ensure efficient warranty & campaign processes and exceptional customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Administer Company’s warranty policies and procedures fairly, consistently and expeditiously with Company’s dealers and dealer service centers
- Management of team to support recalls and technical campaigns, marketing projects to improve completion rates
- Develop, implement and continually improve warranty policies, procedures and associated processes
- Analyze accurate and detailed warranty analytical data to identify trends and opportunities for product and process improvement
- Maximize supplier recovery for supplier caused warranty issues
- Develop, integrate, establish, and monitor operational processes for the implementation of recalls and technical campaigns as per regulatory requirements
- Meet with NHTSA as required providing updates on actions taken or planned to improve recall completion rates
- Provide guidance, support and oversight of warranty & campaign team members, including performance management and professional development
- Day-to-day management of warranty & campaign application software
- Support development of training opportunities for dealer warranty personnel
- Steer the activities pre- & post launch of technical campaign or recall with various departments
KNOWLEDGE, SKILLS AND ABILITIES:
- Proven experience in warranty & campaign management, preferably in a vehicle manufacturing environment
- Strong knowledge of warranty processes, including claim management and dispute resolution
- Strong analytical skills with experienced focused on analyzing warranty and service data to identity and scope critical issues facing the business
- Proficiency using warranty & campaign management software and data analytics software
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Excellent communication skills for contact with dealers and customers and the ability to interact with tact and courtesy and maintain professional manner
- Attention to detail and a commitment to accuracy in warranty & campaign related documentation and record keeping
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Business, Engineering, or a related field required
- 10 years in Warranty Management/Administration, with at least 3 years in a management or leadership role
- 5+ years in Automotive/Truck (on-road) Industry; OEM preferred, but dealer possible
- 3+ years Recall/Campaign Administration experience
- All candidates must be a U.S. citizen or permanent resident
WE VALUE
- Ability to anticipate and understand customer needs and provide guidance;
- Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters;
- Strong project management skills. Exposure to difficult or complex projects a plus;
- Ability to influence stakeholders;
- Effective communication and ability to communicate complex compensation details in a clear manner;
- Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
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