Job Description
ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst)
Overview
We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management.
Key Responsibilities
1. ServiceNow PPM Implementation & Configuration
- Lead the end-to-end implementation and configuration of the ServiceNow PPM module.
- Translate complex business requirements into technical solutions within the ServiceNow platform.
- Configure core PPM functionalities, including:
- Project and Operational Work Tracking
- Time Entry and Reporting
- Project Intake and Demand Management (Idea/Demand to Project lifecycle)
- Resource Management (Demand/Supply Tracking)
- Financial Planning and Portfolio Management (as needed).
2. Business Analysis & Stakeholder Management
- Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements.
- Develop functional specifications, process flows, and use cases.
- Serve as the primary liaison between technical development teams and business stakeholders.
3. Training, Adoption, and Change Management
- Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors).
- Drive user adoption by communicating value, addressing pain points, and supporting users through the transition.
- Create and maintain high-quality documentation for processes and system usage.
4. Platform Optimization & Operational Support
- Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation.
- Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency.
- Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance.
Required Qualifications
- Proven Experience: Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation.
- ServiceNow Expertise: Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite).
- Technical Skills: Deep understanding of ServiceNow platform capabilities, configuration, and best practices.
- Functional Knowledge: Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts.
- Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management.
- Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).
- PMP, PMI-ACP, or other relevant project management certifications.
- Experience working in healthcare environment