Job Description
Job Description
We are looking for a skilled Help Desk Technician to provide reliable technical support and assistance to end-users in Des Moines, Iowa. This long-term contract position is ideal for individuals with a strong background in troubleshooting, customer service, and IT systems. The role involves addressing technical issues, ensuring smooth operations, and delivering excellent service to internal and external stakeholders.
Responsibilities:
• Respond promptly to user inquiries and technical issues related to computer systems, software, and hardware.
• Document and manage IT tickets using a ticketing system, ensuring timely resolution and proper tracking.
• Deliver training sessions on software applications and equipment to enhance employee understanding and usage.
• Escalate unresolved issues to higher-level support personnel when necessary to ensure efficient problem-solving.
• Conduct research and utilize available resources to resolve user questions and technical challenges.
• Perform software application upgrades and provide training to staff on new functionalities.
• Troubleshoot and resolve network-related issues to maintain connectivity and system performance.
• Maintain and manage inventory of IT equipment and software licenses.
• Support healthcare software applications to meet organizational needs.
• Associate’s degree in a relevant field or equivalent work experience preferred.
• At least one year of experience in an IT help desk role.
• Valid Iowa driver’s license.
• Strong customer service skills with the ability to communicate technical information to non-technical users.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Experience with Active Directory and Google Suite.
• CompTIA A+ or Network+ or ITIL certification highly preferred.
• Familiarity with healthcare software applications and inventory management systems preferred.