Job Description
Job Description
Customer Service Manager
Location: Northwest Houston (77041)
Pay: $85k (plus annual bonus)
Job Summary
A growing Houston-based manufacturer and distributor of specialized industrial safety equipment is seeking an experienced Customer Service Manager to lead its customer support and order-management function.
Responsibilities
- Lead, coach, train, and develop a team of Customer Service Representatives.
- Oversee daily customer service operations, including order entry, quotations, order status, backorders, returns, and issue resolution.
- Ensure customer orders are processed accurately, efficiently, and on time.
- Partner closely with Sales, Operations, Shipping, Purchasing, and Accounting to resolve order, inventory, pricing, freight, and delivery concerns.
- Assist with hiring, onboarding, performance management, cross-training, and scheduling within the department.
- Identify trends in service issues and recommend improvements that strengthen the overall customer experience.
Requirements
- Bachelor’s Degree or an equivalent combination of education and experience
- 5+ years of customer service, inside sales, order management, or client-support leadership experience.
- Experience leading and developing a customer service team in a manufacturing, distribution, industrial, technical, or B2B environment.
- Strong knowledge of order entry, quotes, purchase orders, shipping terms, returns, backorders, and customer account support.
- Comfortable working with ERP systems, CRM platforms, Microsoft Excel, and high-volume email/phone communication.