Job Description
Job Description
JOB-19128 Computer Support Specialist (Info. Systems)-25441
Unit: Information Systems
Bureau: Early Intervention
Duties:
• Review data change requests submitted by municipalities for accuracy and completeness.
• Using a web-based data system, review the data in child specific records to ensure the request has been submitted appropriately.
• Correspond with Early Intervention (EI) Requesters.
• Utilize a web-based ticketing system to create and update tickets.
• Inactivate user accounts in database as needed.
• Maintain spreadsheets detailing communications to EI stakeholders.
• Format policy and procedure documents.
• Update EI Provider accounts in database.
• Other duties as assigned.
Skills required:
• Proficiency in Microsoft Office 365 software package with an emphasis on Word, Outlook, and Excel.
• Ability to maintain confidentiality of child protected health information.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to use office machines including multiphone line, copier, fax/scanner
• Ability to correspond with stakeholders by both phone and email.
• Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines.
• Ability to both collaborate and work independently.
• Ability to organize work and document progress of projects through to completion.
• Ability to multi-task and adjust priorities as directed by management.
Additional skills preferred:
• Experience working in data systems.
• Experience with tracking systems.
• Experience with ticketing systems.
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.
Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.
We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.
We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.
Company Description
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.