Job Description
Job DescriptionDescription:
About the Role
The Broadband Technician installs and maintains wireless internet services delivered to a client's home or business. Technicians are needed to maintain the networks relaying wireless signals as well as maintain, inspect, and repair wireless broadband devices. The ideal candidate must be familiar with electronics, high speed broadband technologies, digital radio technology, and wireless network systems.
Core Responsibilities
- Demonstrating and explaining the use of equipment to consumers
- Keeping records of installations, repairs, and maintenance
- Adjusting or calibrating equipment settings so that performance is improved
- Test updated equipment, equipment that has just been installed, and repaired equipment to make certain that it is working correctly
- Troubleshoot network issues
- Replace or repair malfunctioning, damaged, or faulty equipment
- Service and inspect wiring, wireless towers, and equipment
- Set up, replace, and rearrange routing equipment
- Coordinate /Supervise contractors providing installation / maintenance services
- Provide technical training to customer service staff
- Lead team members in installation process
- Work closely with the dispatch center for work assignments and service orders
- Carry out all work in the safest possible manner
- Assisting with special projects assigned by management as needed
Requirements:
Desired Skills/Qualifications
- Associates or Bachelor’s degree in telecommunication or related field
- Valid driver’s license and a reliable form of transportation and satisfactory driving history
- Willingness and drive to continually keep up with changes in broadband technology and PCS for People product offerings.
- Interest in computers, internet, people and technology
- Passion for making a positive impact in the community
- Ability to handle multiple issues simultaneously, with a positive, upbeat attitude.
- Highly motivated technician, with a proven record of outstanding productivity.
- Ability to analyze and troubleshoot technical and practical issues daily. Self-directed, self-motivated, strong analytical thinker
Benefits
We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and PTO.