Hotel Front Office Manager

Job Description

Job DescriptionWe’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!Responsibilities:

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Handle the front desk budget and order office supplies as needed
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Compile occupancy reports and financial information for the general manager

Qualifications:

• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• Prior hospitality experience of 1 year is required for this position
• Have superb communication skills, management skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• High school diploma or equivalent certification required (GED)

• Hilton experience

About Company

We're off I-4, in walking distance of restaurants, and three miles from the Lake Mary Museum. The Central Florida Zoo is a 15-minute drive, and Orlando Sanford International Airport can be reached in nine miles – our free airport shuttle has your ride covered.