Job Description
Job DescriptionDescription:
General Responsibilities / Job Summary:
Responsible for analyzing moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the BSA & Security Officer or Senior Fraud Analyst, any suspected, alleged or known internal and external fraud investigations against LINKBANK and its clients. In addition to assisting with investigations, will be responsible to research and identify all possible avenues to the recovery of funds and/or property obtained by such fraud, and coordinate with appropriate law enforcement agencies to help identify and facilitate the prosecution of the person(s) perpetrating such fraud. Assists the BSA & Security Officer with physical security duties. Ensures compliance with established Bank policies and procedures, supporting the fraud risk management framework of the institution. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
Essential Functions/Duties:
1. Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.
2. This position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.
3. Analyzes activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from fraud monitoring systems or third parties requesting assistance.
4. Analyzes potential check and deposit fraud as well as debit card and checking irregularities, including returned deposited items, wire and ACH activity, check kiting, new account fraud activity, commercial and consumer loan fraud, and any other suspicious activities.
5. Assists with investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the business units.
6. Conducts research and maintains industry knowledge of fraud trends and preventative measures as well as regulatory requirements.
7. Proactively reaches out to clients to determine if transactions are fraudulent or legitimate.
8. Assists with the preparation of monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
9. Adheres to all regulatory filing timelines.
10. Follows policies and procedures, completes tasks correctly and on time, and supports the company’s goals and values.
11. Performs the position safely without endangering the health or safety to themselves or others and is expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
12. Assists the BSA & Security Officer with the implementation of the bank’s physical security program.
13. Other duties as assigned.
Requirements:
Minimum Qualifications:
Education/Training:
Minimum of High School Diploma or equivalent
Knowledge/Skills/Abilities:
- Must maintain confidentiality and adhere to ethical and legal obligations.
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem solving, and the ability to be proactive. Ability to deal with complex problems involving multiple facets and variables in non- standardized situations.
- Strong interpersonal, communication, and organizational skills.
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), FHA (Fair Housing Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act (CRA).
- Solid understanding of fraud risks, and risk management processes to identify and monitor fraud risks within the organization.
- Basic knowledge of Bank administration, lending and operations products and services; related state and federal laws and regulations, and other Banking operational policies and procedures.
- Excellent written and verbal communication with ability to create clear and concise summary documents of on-going investigations and provide detailed instructions to team members.
- Ability to analyze complex situations and provide guidance, make recommendations, and/or escalate arising issues timely.
- Able to interact and communicate effectively with all management levels to assess business needs in a professional manner.
- Strong proficiency with MS Office Suite required (MS Word, MS Excel, and MS PowerPoint). SharePoint proficiency, including document maintenance and SharePoint updates.
- Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.
- Ability to work with little to no supervision while performing duties.
- Attendance: Regular and predictable attendance.
Experience:
Minimum 3-5 years in banking/finance industry experience or at least 1 year of direct work experience in fraud analysis, prevention or investigation in the financial services industry.
Required Certification/Licenses:
Certified Fraud Examiner credential, preferred.
Travel Requirements:
Ability to reach all locations within the LINKBANK footprint.
Physical and Mental Job Requirements:
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
- Must be able to read and comprehend sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Must have visual acuity required to work at a computer terminal.
- Mobility enough to coordinate activities in department and lifting up to 50 pounds may be required.
Working Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, printers/copiers, phones, and postage meters