Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.
Responsibilities:
• Diagnose and resolve technical issues related to computer hardware, software, and network systems.
• Provide support for Android devices, Apple products, and Mac computers.
• Manage and maintain Active Directory accounts and permissions.
• Perform configuration management and ensure proper system deployments.
• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.
• Install, upgrade, and maintain software applications across various platforms.
• Deliver excellent customer service by responding promptly to help desk inquiries.
• Document solutions and maintain accurate records of technical support activities.
• Ensure system security and compliance with organizational IT policies.
• Assist in the implementation of new technologies and system upgrades.• Proven experience in troubleshooting and resolving IT issues across hardware, software, and networks.
• Familiarity with Android development and Apple device support.
• Knowledge of Cisco and Citrix technologies.
• Proficiency in managing Active Directory and configuration management.
• Ability to deploy and maintain computer systems and applications.
• Strong understanding of Mac computers and Microsoft software.
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize tasks effectively.