Hotel Front Desk Receptionist

Job Description

Job Description

The Montana Trailhead Inn isn't just a hotel; it's the base camp for unforgettable experiences. We're looking for someone who doesn't just check people in—you set the vibe for their entire trip. We need a Front Desk Agent who's naturally welcoming, seriously sharp, and ready to be the ultimate host.

Here’s the Deal:

• You're the Keymaster: You'll be the first impression, the problem-solver, and the go-to source for all things Montana. Think smooth check-ins, VIP-level service, and managing guest accounts with effortless cool.
• The Vibe: This role is for the night owls and the weekend warriors. It's an evening shift that requires some weekend hustle. If you thrive in a high-energy, fast-paced environment, this is your zone.
• The Perks: We're not just offering a job; we're offering a launchpad. Expect real growth opportunities, flexible scheduling that respects your life, and a team that feels more like a crew.

Ready to level up your customer service skills and join a team that's going places? Stop Scrolling. Start Applying. Apply for the Front Desk Agent position at Montana Trailhead Inn today, and let's get this adventure started.

Compensation:

$15 - $16 hourly DOE

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company

If you are looking for a friendly, family environment and not just a job, then we are the best place for you.

• Discounted Dental, Vision, and Supplemental Insurance
• 401(k) with a company matching potential
• Employee discounts at company-owned properties