Job Description
Job Description
Summary/Objective
The General Manager is responsible for steering the local leadership team towards the successful and profitable operation of the business. This includes overseeing financial activities, marketing strategies, customer expansion, and the management of human resources. They will cultivate a culture of ownership and pride among the staff, ensure cost control, and promote the growth of profitable business cases. All actions taken by the General Manager should be in harmony with the company’s core mission and values, as well as complying with our established policies and procedures.
Essential Functions and Competencies
• May oversee one or multiple locations within a designated region.
• Guides and supports short-term planning and the achievement of yearly sales, production targets, and P&L objectives.
• Collaborates with Market Leadership to align with both long-term and short-term business goals and operational priorities.
• Advises on and approves annual business strategies, budgets, and financial, production, and revenue targets.
• Ensures the attainment of annual financial objectives within their area of responsibility.
• Educates location leaders on financial matters and the impact of daily operations on financial results to aid in making sustainable business choices.
• Authorizes spending and invoice payments.
• Offers guidance on marketing, advertising, community relations, and customer service to the senior leadership team.
• Utilizes resources from the home office and market to enhance brand and product recognition, thereby boosting sales and market share.
• Creates and executes strategies to enhance the customer satisfaction index and positive reviews.
• Ensures compliance with all relevant federal and state laws, as well as company policies.
• Maintains adherence to safety, quality control, and compliance standards.
• Fosters a proactive and cooperative management approach among frontline supervisors to increase staff engagement and reduce turnover.
• Oversees training and licensing, ensuring personnel are retrained or relicensed as necessary.
• Works closely with Human Resources during disciplinary actions, employee development, and termination procedures.
Additional Responsibilities:
• Understanding of competitive pricing, demographic trends, and market dynamics within the industry.
• Well-versed in financial principles and business savvy.
• Possesses strong interpersonal abilities, with the cultural awareness and diplomacy needed to engage effectively with diverse populations.
• Skilled in using the Microsoft Office suite, including Outlook, Word, Excel, and PowerPoint.
Required Education and Experience
• A High School Diploma or an equivalent qualification is required.
• A diploma in Technical Schooling for Funeral Services or a bachelor’s degree in Mortuary Science is required where state law stipulates.
• Active Funeral Director or Funeral Director and Embalming license is required.
• Direct experience in the industry is required, with a history of progressively increasing responsibilities in customer-facing roles.
• A minimum of six (3-5) years of experience in managing teams, along with a proven track record of effective budget and expense management, is essential.
AAP/EEO Statement Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.
3509 Apopka Orlando Florida