Job Description
Job Description
Join ATOLLO as a Full-Time IT Help Desk Analyst and work in a dynamic environment that thrives on problem-solving and excellence. This onsite position in the Washington DC area offers an exciting opportunity to collaborate with a team of forward-thinking professionals dedicated to serving our clients, particularly in the defense sector. The role is crucial for maintaining the integrity and security of IT services while contributing to our commitment to customer-focused solutions.
With a competitive pay range of $16.83/hr to $24.04/hr, this position not only empowers you to grow your technical skills but also fosters a culture of abundant thinking. You will be part of a supportive team that values integrity and innovation. You can enjoy great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, and Simple IRA. Join us and become an integral part of a company that is passionate about making a difference in the IT landscape.
Who are we? An Introduction
We are a 7-year-old technology solutions company that provides Smart Base/Smart Facilities solutions, Program Management and Technical Services, Industrial Automation and Control Systems and Critical Infrastructure Cybersecurity solutions to our customers. In supporting those customers, we enable the effective adoption of disruptive technologies without compromising security and operations. In essence, we provide integrated technology solutions that enable operational efficiency for our customers.
What would you do as a IT Help Desk Analyst
The Full-Time IT Help Desk Analyst position at ATOLLO calls for candidates with experience in the Information Technology field or relevant college coursework. Ideal applicants will possess strong knowledge of Local and Wide Area Networks and WLANs, along with the ability to troubleshoot network issues effectively. Critical thinking and analytical skills are essential to address complex problems, ensuring high-quality service for our clients.
A CompTIA Security+ Certification is required, showcasing your commitment to maintaining security standards. Excellent communication, organizational, and interpersonal skills are crucial for collaborating with customers and team members alike. If you are passionate about problem-solving and delivering exceptional IT support, we encourage you to apply and make a meaningful impact within our organization.
What we're looking for in a IT Help Desk Analyst
To thrive as a Full-Time IT Help Desk Analyst at ATOLLO, candidates must possess a diverse skill set centered around IT network administration and support. A DoD SECRET clearance is mandatory, ensuring compliance with security protocols. Proficiency in the installation, configuration, and testing of network infrastructure is essential for maintaining robust and secure environments. Candidates should be adept at operating, managing, and maintaining both hardware and software firewalls to facilitate secure information transmission across various spectrums. Research and analytical capabilities will empower you to identify solutions for complex network issues effectively.
Strong troubleshooting skills and a proactive approach to IT management are key to providing exceptional service and support to our clients, ensuring their technology needs are met efficiently and effectively.
Knowledge and skills required for the position are:
- IT network administration or support
- (DoD) SECRET clearance
- installation
- configuration
- and testing of network infrastructure
- operating
- maintaining
- and managing networks and firewalls-both hardware and software-to support secure information transmission across multiple spectrums
- research and analytical capabilities.
Your next step
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
NOTE: AN ACTIVE SECURITY CLEARANCE IS AN ABSOLUTE REQUIREMENT. CANDIDATES WITHOUT REQUIRED CLEARANCES NEED NOT APPLY.