<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Desktop Support Specialist Job Location:&nbsp;New York NY 10166
Job Duration:&nbsp;4 Months Contract with possible extension or conversion to FTE
JOB DESCRIPTION:
Overview of Work Environment/Client Nuances:
<ul>
<li>Fast paced environment, communication is very important as there will be C-Suite execs on-site</li>
</ul>
&nbsp;
Team Overview:
<ul>
<li>Will be working as part of team, some in-person, some virtually</li>
</ul>
&nbsp;
Resource's typical working day:
<ul>
<li>General desk top support</li>
<li>Hardware/software support</li>
<li>Desktop support helping a wide range of end users</li>
<li>Responding to tickets</li>
<li>Maintaining office technology</li>
<li>Front facing customer service</li>
<li>Level 1 &amp; Level 2 software support enterprise level</li>
<li>Backend office MS Office Support</li>
<li>MS Intune</li>
<li>Active Directory</li>
<li>Remote management</li>
<li>Incident Request Management</li>
</ul>
&nbsp;
Licenses/Certifications:
<ul>
<li>Any applicable licenses or certifications are preferred</li>
</ul>
&nbsp;
Must Have Skills:
<ul>
<li>Good technical skills</li>
<li>Excellent customer service</li>
</ul>
&nbsp;
Nice to have skills:
<ul>
<li>Banking or law firm support work,</li>
<li>Experience with Apple iOS</li>
<li>Adobe Acrobat</li>
</ul>
&nbsp;
Years of Experience:
<ul>
<li>Years of Experience: 5+ years</li>
</ul>
&nbsp;
Education
<ul>
<li>Bachelor's degree preferred, if no degree, they will need 5 years extra experience</li>
</ul>
&nbsp;
Software skills:
<ul>
<li>MS Intune, Ticketing Systems, MS Office Suite</li>
</ul>