Job Description
Job Description
The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests, promoting a positive, friendly, welcoming and “at your service” environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. This position is also responsible for taking food and beverage orders and ensuring owners and guest are being served in a courteous and timely manner, provide a safe, clean and enjoyable environment for all guest and maintaining the work area and pool area clean. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and request.
Company Benefits:
- Growth Opportunities & stability
- 401K
- Comprehensive Benefits-Medical, Dental &Vision Plans
- EAP-Employee Assistance program
- PTO
- Discounts through IHG, company Perks website & FREE Vacation using ClubGO
ESSENTIAL DUTIES AND TASKS:
- Demonstrates a high level of service.
- Follow up of guests/owner expectations.
- Confirmation and delivery of services and/or products.
- Plan activities for guests/owners.
- Partner with resort outlets to assist the guests/owners.
EDUCATION and/or EXPERIENCE
- GED or high school equivalent
CERTIFICATES, LICENSES, REGISTRATIONS
- Company will provide training for food handler and TABC license which is required to perform job duties.
QUALIFICATIONS
- Must have a strong knowledge of the Galveston area and the attractions and activities that occur.
- Must have a strong knowledge of the Resort amenities and activities that occur.
- Ability to be self-directed with attention to details.
- Ability to work as part of a team and individually on occasions.
- Must be able to stand and walk for long periods of time.
- Must possess the ability to provide a high level of service consistently.
- Bartending experience a plus.
- Must be available to work between 7am - 11pm
- Must be able to work weekends and holidays.