Receptionist Front Desk

Job Description

Job Description

Join our front desk team at our beautiful oceanfront resort! Great work environment, friendly team, and opportunity to meet amazing guests from around the world.
We offer a stable full-time position in a professional and welcoming beachfront environment.

Overview

We are looking for a friendly, professional, and detail-oriented Front Desk Receptionist to join our team at our beautiful beachfront resort. As the first point of contact for our guests and owners, you will play a key role in creating a warm and welcoming environment while ensuring smooth day-to-day operations of the reception area. This role calls for strong communication skills, a professional presence, and the ability to multitask with ease in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by greeting, welcoming, and assisting guests and owners with check-in, check-out, and inquiries.
• Maintain a professional appearance and positive attitude at all times.
• Build rapport with guests and owners, ensuring they are aware of and respect resort rules and regulations.
• Handle guest requests and resolve issues or complaints quickly and courteously to ensure a pleasant stay.
• Manage reservations, cancellations, and room assignments accurately.
• Coordinate with Housekeeping and Maintenance to ensure units are ready for arrivals and check-outs run smoothly.
• Maintain accurate guest accounts, process payments, and prepare daily reports (occupancy, night audit, incident reports, unit activity reports, etc.).
• Keep reception area clean, organized, and welcoming.
• Answer phone calls, emails, and general correspondence in a timely and professional manner.
• Stay up to date on room rates, resort policies, promotions, and special offers to provide accurate information to guests.
• Report any maintenance, breakage, or cleanliness issues to the appropriate manager.
• Assist with administrative tasks such as filing, handling petty cash, and general office duties.
• Ensure all guests have access to their units by check-in time and that check-out times are respected.
• Support resort management with projects and training as needed.

Requirements

• Previous experience in administrative or office experience (customer service, hospitality, or front desk preferred).
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with computers. Comfortable using Microsoft Word, Excel, email, reservation systems.
• Availability to work weekends, holidays, and flexible shifts, including some afternoons, mornings, and full-day schedules.
• Bilingual (English/Spanish) is a strong plus.