Job Description
Job DescriptionCall Center Specialist (Medicare Member Services)
LHH is seeking a Call Center Specialist for a confidential healthcare organization in Oklahoma City, OK. This is an excellent opportunity for customer service professionals seeking experience in healthcare call center operations, Medicare member services, customer support, outbound calling, inbound call handling, and healthcare administration.
The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to manage a high volume of calls while providing exceptional service. This role supports healthcare members by answering questions, providing information regarding benefit changes, resolving concerns, documenting interactions, and ensuring compliance with healthcare privacy regulations.
Job Title
Call Center Specialist | Customer Service Representative | Medicare Member Services Representative
Location
Oklahoma City, Oklahoma
Schedule
Monday-Friday | 8:00 AM - 4:30 PM onsite
Contract Duration
3-6 Month Contract with Potential Extension
Key Responsibilities
- Make a high volume of outbound calls to Medicare members regarding upcoming healthcare plan updates and enrollment-related information.
- Handle inbound customer service calls, answer questions, and provide accurate information in a professional manner.
- Deliver exceptional member support while maintaining a positive and empathetic customer experience.
- Accurately document all member interactions within the call center system.
- Utilize call tracking systems to manage call activity, reporting, and workflow processing.
- Resolve member inquiries efficiently and escalate complex issues when necessary.
- Process and manage referrals, follow-up activities, and case-related tasks.
- Maintain confidentiality of protected health information and comply with HIPAA requirements.
- Meet established productivity, attendance, quality, and customer service expectations.
- Collaborate with team members and leadership to ensure timely issue resolution and service excellence.
- Support additional administrative and customer service projects as assigned.
Required Qualifications
- Minimum one year of experience in a call center, customer service, member services, healthcare support, administrative support, or clerical office environment.
- Strong verbal and written communication skills.
- Excellent telephone etiquette and active listening abilities.
- Proficiency with data entry, documentation, and computer systems.
- Ability to multitask while navigating multiple software applications.
- Strong attention to detail and organizational skills.
- Ability to handle sensitive information with professionalism and discretion.
- Reliable attendance and commitment to maintaining schedule adherence.
Preferred Qualifications
- Healthcare customer service experience.
- Medicare, Medicaid, insurance, healthcare benefits, or medical office experience.
- Experience working in a high-volume call center environment.
- Knowledge of HIPAA regulations and healthcare privacy standards.
- Bilingual skills are a plus.
Top Skills for Success
- Customer Service
- Call Center Operations
- Outbound Calling
- Inbound Call Support
- Medicare & Healthcare Services
- Member Relations
- Data Entry
- Administrative Support
- HIPAA Compliance
- Problem Solving
- Communication Skills
- CRM & Call Tracking Systems
- Customer Satisfaction
Why Consider This Opportunity?
- Gain valuable experience with a respected healthcare organization.
- Opportunity to work in Medicare member services and healthcare customer support.
- Build experience in healthcare administration and call center operations.
- Competitive compensation.
- Potential contract extension based on business needs and performance.
- Immediate impact supporting members during important healthcare plan transitions.
If you have experience as a Customer Service Representative, Call Center Representative, Member Services Representative, Healthcare Customer Service Specialist, Administrative Assistant, or Patient Services Representative, apply today to learn more about this confidential opportunity through LHH.
Pay Details: $19.00 to $22.00 per hour
Search managed by: David Lopez
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.