Job Description
Job DescriptionDescription:
We are seeking an IT Level II Desktop Technician to support our LNEC customer. The ideal candidate will be responsible for managing and completing Remedy tickets, providing on-site troubleshooting, and supporting various hardware and software systems.
Key Responsibilities:
- Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals.
- Perform critical hardware/software updates to meet security requirements.
- Provide daily operational support for client hardware and software installations.
- Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software.
- Support users with Windows operating systems, email systems, and multi-profile workstations.
- Set up new equipment, load operating systems, and install application software.
- Analyze and resolve automation, communication, hardware, and software issues.
- Respond to and resolve Remedy tickets within the required timeframes.
- Ensure all information, including serial numbers and user details, is documented properly.
- Provide follow-up support to ensure issues are resolved to user satisfaction.
Requirements:
Qualifications:
- MUST HAVE AN ACTIVE SECRET CLEARANCE
- MUST HAVE AN ACTIVE COMPTIA SECRUITY PLUS
- U.S. Citizenship required.
- Bachelor’s degree in a related IT field
- Experience with ticket system like Remedy is preferred.
- Experience in DoD environments preferred.
- Strong desktop support and/or network experience.
- Proven ability to troubleshoot end-user issues and provide customer service.
- Experience with software application testing and support.
- Must have one additional professional certification in IT.
- Fluent in English, both verbal and written communication.
- Valid driver’s license and ability to operate motor vehicles.