Job Description
Job Description
We are seeking a skilled and motivated Senior ServiceNow Engineer to join our IT team. In this role, you'll be responsible for the administration, development, and ongoing enhancement of our ServiceNow platform. You’ll work closely with cross-functional teams to ensure that the platform supports business processes efficiently and effectively.
100% On-Site (In-Office) Remote or hybrid candidates will not be considered.
Key Responsibilities:
- Serve as technical owner and lead engineer for the ServiceNow platform
- Design, develop, and enhance:
- RITMs
- Service Catalog & Catalog Requests
- Incident, Problem, Change
- CMDB (modeling, relationship, data quality)
- Virtual Agent / Bot workflows
- Develop and maintain custom workflows, scripts, business rules, UI policies, and integrations
- Support and enhance ServiceNow integrations, including:
- ClickUp (project linkage)
- Enterprise systems (future roadmap integrations)
- Guide platform evolution toward automation-first and AI-ready architecture
- Partner with Infrastructure, Service Desk, Security, and Application teams to align ServiceNow with operational needs
- Enforce platform governance, best practices, and technical standards
- Mentor administrators and junior developers
- Own platform upgrades, testing, and release management
- Act as a trusted technical advisor to leadership on ServiceNow capabilities and roadmap
Qualifications:
-
100% On-Site (In-Office) Remote or hybrid candidates will not be considered.
-
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional certifications.
-
Minimum of three years of experience working as a ServiceNow Administrator or Developer in an enterprise environment with:
-
Complex workflows
-
Cross-platform integrations
-
CMDB dependencies
-
-
Strong familiarity with ServiceNow modules such as ITSM, ITOM, or HR Service Delivery.
-
Proficiency in JavaScript, HTML, and other relevant scripting languages is a plus.
-
Excellent analytical and problem-solving skills, along with the ability to work independently and collaboratively.