Job Description
Job Description
Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.
Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.
Cabot Citrus Farms
Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.
Position Overview
As a Host, you will be the first point of contact for guests, providing a warm and welcoming atmosphere from the moment they arrive. Your primary responsibility is to greet and seat guests, manage reservations, and ensure that guests are seated in a timely and efficient manner. You will work closely with the waitstaff and management to ensure smooth operations, communicate guest preferences, and address any inquiries or special requests. The Host is an essential part of creating a positive first impression and ensuring that guests have a pleasant and enjoyable experience from start to finish.
Key Responsibilities
- Greet and welcome guests as they arrive at the restaurant or venue.
- Manage reservations and walk-ins, ensuring that guests are seated promptly.
- Answer the phone and respond to guest inquiries, including booking reservations and providing information about the menu and restaurant services.
- Communicate with the kitchen and waitstaff to ensure smooth flow and seating arrangements.
- Maintain a clean and organized front-of-house area, including the host stand and waiting area.
- Handle guest concerns or requests and ensure they are addressed in a timely and professional manner.
- Ensure guests are comfortable while waiting for a table, offering menus or drinks when appropriate.
- Monitor the dining room and assist with guest seating, taking note of any special preferences or needs.
- Uphold restaurant policies, including guest safety and health regulations.
- Assist in maintaining cleanliness and organization of dining areas and bathrooms.
Qualifications
- Previous customer service or host experience is an asset.
- Strong interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.
- Ability to multitask and stay organized in a fast-paced environment.
- Excellent time management and organizational skills.
- Ability to handle stressful situations with composure and professionalism.
- Knowledge of basic restaurant operations and etiquette is beneficial.
- Ability to maintain a positive and approachable demeanor at all times.
Work Conditions
- Exposure to varying weather conditions, especially during seating in outdoor patios or garden areas, including sun, rain, wind, or cold temperatures.
- Ability to stand and move around for extended periods.
- Must be able to lift up to 25 pounds, including assisting with menus or seating arrangements.
- Ability to work in both indoor and outdoor environments, adapting to weather conditions.
- Ability to work nights, weekends, and holidays as needed.
Benefits
We offer a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- 401(k)
- 10 Paid Vacation Days
- 5 Paid Sick Days
- 14 Company Holidays
- Maternity and Paternity Leave
- Complimentary Staff Lunch
- Early Earned Wage Access
- Golf Privileges
- Employee Discount Program
- And much more!
Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!
If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!
Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.