Restaurant Applications Administrator

Job Description

Job Description

ROLE OVERVIEW

The Applications Administrator is responsible for managing and maintaining the technology infrastructure and point-of-sale (POS) systems across our multi-location restaurant group. This role ensures the reliability, performance, and security of network systems, POS platforms, back-office applications, and related hardware/software used in both our restaurants and corporate office.

REPORTS TO Vice President of Technology

KEY RELATIONSHIPS

Internal Corporate Staff, Americana Staff, Franchises

ExternalRestaurant managers, vendors

KEY RESPONSIBILITIES:

• Create, manage, and maintain user accounts, roles, permissions, workflows, and security settings in accordance with company policies.
• Perform routine system maintenance, including updates, backups, patch management, preventative maintenance, and configuration changes to ensure reliability, performance, and security.
• Monitor and analyze system and POS performance, usage, and data trends to identify opportunities for optimization, automation, or process improvements.
• Provide technical support and training to restaurant managers, corporate staff, and other end users, both remotely and on-site.
• Collaborate with vendors, service providers, and internal teams to resolve technical issues, support updates, manage licensing, and implement new solutions.
• Assist with the planning, testing, deployment, and documentation of system updates, enhancements, and new software or technology implementations.
• Support technology rollouts for new restaurant openings, relocations, remodels, and other operational initiatives.
• Maintain accurate inventory of IT equipment, licenses, and assets.
• Participate in after-hours support rotation for critical system issues.
• Develop and maintain documentation, including user guides, troubleshooting procedures, and system configurations.

QUALIFICATIONS:

Essential

• 3+ years of experience in IT support, preferably within the restaurant or hospitality industry.
• Strong technical proficiency with POS systems, hardware, software, and related technologies; experience with Toast, Oracle, NCR/Aloha strongly preferred.
• Hands-on experience supporting, maintaining, and troubleshooting complex IT systems and processes.
• Proficiency with Microsoft 365 applications; Outlook, Teams, OneDrive, SharePoint.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Exceptional communication skills, both verbal and written, with the ability to interact effectively with users, vendors, and cross-functional teams.
• Strong customer service orientation with excellent interpersonal skills and attention to detail.
• Ability to collaborate effectively in a team-oriented environment and work independently when needed.
• Flexibility to work nights and weekends on special projects, tasks, or support needs as required.

Desired:

• Proven experience as a Systems or Network Administrator, or in a similar IT support role, preferably within the restaurant or retail industry.
• Proficiency with Windows Server, Active Directory, Microsoft 365 (Teams, OneDrive, SharePoint), networking, and SQL.
• Familiarity with Microsoft Cloud Services; Azure, Entra, Meraki products, and enterprise-level deployments.
• Experience with restaurant technology systems such as POS, KDS, online ordering, third-party delivery integrations, and surveillance systems.
• Strong understanding of POS hardware, software, and payment processing, with the ability to translate complex retail/restaurant needs into actionable technical solutions.
• Excellent analytical, problem-solving, and organizational skills with the ability to adjust to changing requirements, meet deadlines, and work efficiently under pressure.
• Strong communication, presentation, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Service-oriented mindset with a focus on customer support, collaboration, and maintaining strong business relationships.
• Demonstrated initiative, flexibility, confidentiality, and professionalism in all interactions.
• Ability to document processes and solutions, including business process designs, functional specifications, user guides, and knowledge articles.
• Commitment to company values, maintaining respect, confidentiality, and a positive attitude in a team-oriented environment.
• Other duties as assigned

EDUCATIONAL REQUIREMENTS:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Computer Information Systems or related field