Job Description
Job Description
We are seeking a customer-focused and tech-savvy Service Desk Technician to join our IT support team. In this role, you will be the first point of contact for internal users experiencing technical issues. Your primary responsibility will be to provide timely and effective support, ensuring minimal disruption to business operations.
Key Responsibilities:
- Respond to incoming support requests via phone, email, or ticketing system.
- Troubleshoot hardware, software, and network issues.
- Escalate complex problems to appropriate IT teams.
- Document issues, solutions, and workarounds in the knowledge base.
- Assist with onboarding and offboarding of employees (account setup, equipment provisioning).
- Maintain inventory of IT assets and equipment.
- Follow ITIL best practices for incident, problem, and change management.
- 2+ years of experience in a service desk or technical support role.
- Familiarity with Windows, macOS, Microsoft 365, and common enterprise applications.
- Basic understanding of networking concepts (DNS, DHCP, VPN).
- Strong communication and problem-solving skills.
- Customer-first mindset with a sense of urgency and accountability.
- Knowledge of Active Directory and remote support tools.