Job Description
Job DescriptionJob Summary
Responsible for managing, researching, and resolving chargeback receivables in a timely and consistent manner. This position ensures all chargeback disputes are properly investigated, supported with sufficient documentation, and accurately recorded.
Key Responsibilities
- Manage and monitor chargeback receivables and outstanding disputes
- Research chargeback claims and determine the appropriate resolution
- Gather, review, and submit supporting documentation for disputed charges
- Respond to chargeback disputes within required deadlines
- Communicate with customers, internal departments, and other stakeholders to resolve discrepancies
- Maintain accurate and organized records of all chargeback activity and dispute outcomes
- Track chargeback status, payments, and resolutions
- Identify recurring chargeback issues and recommend process improvements
- Ensure all chargeback transactions are properly documented and recorded
- Perform other Accounts Receivable duties as assigned
Requirements
- Previous experience in Accounts Receivable, chargebacks, collections, or billing preferred
- Strong research and problem-solving skills
- Excellent attention to detail and accuracy
- Strong organizational and time-management skills
- Proficiency with Microsoft Excel and accounting/ERP systems
- Excellent written and verbal communication skills
- Ability to manage multiple disputes and meet strict deadlines
Job Posted by ApplicantPro