Senior Service Advisor

Job Description

Job Description

Employment Type: Full-Time
Compensation:

Position Overview
We are seeking a customer-focused, experienced Service Advisor to join our team. This is an excellent opportunity for a motivated professional who is passionate about delivering an exceptional service experience and building lasting customer relationships.

Key Responsibilities

• Greet customers in the service drive and assist with their vehicle service needs\
• Generate vehicle appraisals and repair estimates
• Write repair orders accurately and efficiently
• Follow up with customers via phone, email, and text regarding vehicle status and recommendations
• Maintain high Customer Satisfaction Index (CSI) standards
• Communicate effectively with technicians and internal team members to ensure timely service

Qualifications

• Strong listening and communication skills
• Commitment to customer service satisfaction
• Highly detail-oriented and organized
• Professional, courteous, and customer-focused demeanor
• Knowledge of vehicle repairs and warranty work is a plus
• Minimum 2 years of service writing experience preferred

What We Offer

• Health insurance
• 401(k)
• Paid time off
• Performance-based bonuses
• And more

About East Hills Auto Group
East Hills Auto Group is a premier multi-franchise automotive dealership serving Queens and Long Island, NY. We are known for delivering exceptional customer service and operational excellence across both our sales and service departments. As we continue to grow, we are seeking an experienced, results-driven Fixed Operations Director to lead and elevate our service operations across multiple locations.

East Hills Auto Group is an equal opportunity employer.