Job Description
Job DescriptionWe are looking for a proactive Help Desk Analyst I to join our team in Hartford, Connecticut. This long-term contract role offers an excellent opportunity to provide technical support and ensure smooth operations for end-users. The ideal candidate will possess a strong foundation in troubleshooting and problem-solving within a Windows environment.
Responsibilities:
• Respond to service desk tickets and provide timely resolutions to technical issues.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and associated software.
• Administer and manage Active Directory accounts effectively.
• Offer guidance and technical assistance to end-users experiencing system challenges.
• Ensure accurate documentation of all support activities and solutions.
• Collaborate with team members to address complex technical issues.
• Maintain system updates and monitor performance to prevent disruptions.
• Provide training and support to users on new technology or system changes.
• Identify recurring technical issues and propose solutions to prevent future occurrences.
• Deliver exceptional customer service to ensure user satisfaction.• Proficiency in Active Directory management.
• Strong knowledge of Microsoft Windows 10.
• Experience with basic troubleshooting techniques and problem-solving.
• Familiarity with handling service desk tickets.
• Excellent communication skills for interacting with users and team members.
• Ability to prioritize tasks and manage time effectively.
• Detail-oriented approach to documenting and resolving issues.
• Previous experience in a help desk or technical support role preferred.