Residential Business Manager

Job Description

Job DescriptionSalary: DOE

About Us

J. Benton Construction, LLC is more than a construction companywe are a team of builders committed to delivering exceptional project experiences while giving back to the Virgin Islands community where we live and work. Our mission is to be recognized as one of the leading construction companies in the Caribbean through an unwavering focus on customer service, quality, and continuous improvement.

Since 2019, J. Benton has been in a strategic partnership with Consigli Construction Co., Inc., one of the Northeasts top general contractors. This collaboration leverages shared expertise, complementary strengths, and national-level resources to deliver best-in-class projects throughout the region.

We are proud to call the U.S. Virgin Islands our home and to build projects that make a lasting impact on our community - while offering our employees meaningful careers with opportunities to grow.

Position Description

The Residential Business Manager is responsible for leading housing operations and occupancy management across J. Bentons residential portfolio. This role ensures optimal utilization, revenue performance, lease compliance, and tenant satisfaction for workforce housing units.

The Residential Business Manager partners closely with HR, Operations, Finance, Property Management, and Project Leadership to align housing availability with workforce needs and business objectives.

This position is based in the U.S. Virgin Islands.

Key Responsibilities

• Develop and implement occupancy, pricing, and utilization strategies to maximize unit performance.
• Monitor market conditions and adjust rental rates to remain competitive and financially sustainable.
• Oversee lease administration, renewals, compliance, and documentation standards.
• Manage unit assignment processes in coordination with HR, project teams, and workforce partners.
• Lead housing turnover, inspection, and readiness processes in partnership with property management.
• Serve as primary point of contact for residents, ensuring responsive service and high satisfaction.
• Manage reservation and housing management systems to ensure accurate scheduling and availability.
• Analyze occupancy, revenue, and demand trends; prepare forecasts and performance reports.
• Coordinate with Finance to ensure timely billing, deposits, and payment processing.
• Identify opportunities to improve housing operations, efficiency, and resident experience.

Essential Skills & Competencies

• Strong operational, organizational, and planning abilities.
• Excellent customer service and relationship management skills.
• High attention to detail and documentation accuracy.
• Strong analytical and reporting capabilities.
• Effective communication and stakeholder coordination skills.
• Ability to manage competing priorities in a fast-paced environment.
• Commitment to professionalism, discretion, and ethical standards.

Required Qualifications

• Bachelors degree in Business, Hospitality, Property Management, or related field, or equivalent experience.
• Minimum of 5 years of experience in residential operations, leasing, hospitality, or workforce housing.
• Demonstrated experience managing multi-unit portfolios or reservation systems.
• Strong financial acumen including budgeting, forecasting, and revenue management.
• Experience using property management or reservation software platforms.
• Proven customer service and tenant relations experience.
  

Preferred Experience

• Experience supporting construction, industrial, or remote workforce housing programs.
• Experience in island, hospitality, or logistics-constrained environments.
• Experience managing third-party property operators.
• Knowledge of housing compliance, fair housing, and lease regulations.
• Professional certification in property management or hospitality (CPM, ARM, CHIA, etc.).
• Experience working in integrated HR and workforce planning environments.

Compensation & Benefit

The base salary for this position is one component of J. Benton Constructions total compensation package. Actual compensation will be determined based on a variety of factors, including a candidates skills, experience, education, relevant qualifications, internal equity, and business needs.

J. Benton Construction offers a competitive benefits package designed to support your health, financial security, and work-life balance:

• Company-paid Health, Dental, and Vision Insurance (employee-only coverage, additional available)
• Company paid Short Term Disability (STD) insurance.
  
• PaidTime Off
  
• Paid Holidays (12)
  
• 401(k) retirement plan with company match
  
• Company-paid Life Insurance
  

Equal Opportunity Employer

J. Benton Construction is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, or any other characteristic protected by law. We do not discriminate or retaliate against applicants or employees for discussing pay and provide reasonable accommodations as required.