Restaurant Supervisor

Job Description

Job Description

At Sheraton Harrisburg Hershey, we're all about creating memorable experiences and providing exceptional hospitality. As a Restaurant Supervisor, you'll play a pivotal role in leading our dining services, ensuring that each guest receives outstanding service that aligns with our brand's commitment to excellence. By managing and inspiring our front-of-house team, you'll foster a collaborative atmosphere that elevates both guest satisfaction and team success.

We value growth and offer competitive pay, making this an ideal opportunity to advance in your hospitality career. You'll join a team that thrives on innovation, embraces diversity, and encourages long-term career development. If you're eager to make a positive impact and share your passion for service, we invite you to take this exciting step with us. Apply today and become a key part of our dynamic team.

Responsibilities:

• Lead and motivate the front-of-house team to deliver exceptional service, ensuring every guest feels valued and welcomed.
• Oversee daily restaurant operations, maintaining a seamless flow from opening to closing, and addressing any challenges promptly.
• Collaborate with the kitchen staff to ensure timely and accurate food delivery, enhancing the overall dining experience.
• Monitor and maintain cleanliness and safety standards, creating a welcoming and secure environment for guests and staff alike.
• Train and mentor team members, fostering a culture of continuous learning and professional growth.
• Handle guest inquiries and feedback with empathy and efficiency, turning challenges into opportunities for improvement.
• Coordinate with management to implement promotional events and special offers, driving guest engagement and satisfaction.

Qualifications:

• Education: High school diploma or GED required; a degree or certification in hospitality management, hotel administration, or culinary arts is preferred.
• Experience: 1 to 3 years of experience in food and beverage service, with at least 1 year in a supervisory or lead role within a hotel or restaurant.
• Skills:
  • Strong leadership and team-motivation abilities.
  • Excellent communication and customer service skills.
  • Problem-solving under pressure during peak service hours.
  • Familiarity with Point of Sale (POS) systems and restaurant management software.
• Physical Demands: Ability to stand and walk for long periods (entire shifts) and lift or carry items up to 30–50 pounds. Availability to work flexible hours, including weekends and holidays.

About Company

Experience superior hospitality in the heart of Pennsylvania at one of the best hotels in Harrisburg, Pennsylvania. Located near downtown Harrisburg, our award-winning hotel is close to popular spots like Harrisburg Mall, the National Civil War Museum, and Harrisburg International Airport. For a family-friendly adventure, visit Hershey, PA, home to Hersheypark and Hershey's Chocolate World, just a 10-mile drive away.