Job Description
Job Description
The Field Technician position is a key role at WindowWorks you are the tip of the spear when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making WindowWorks a memorable company in the eyes of our clients.
The Field Technician represents the future leadership of WindowWorks Operations Department. FTs who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with WindowWorks.
Job Description:
Site Assessments: Visit residential or commercial locations to measure window, door, and sliding glass door openings.
Order Verification: Ensure orders meet installation specifications and create comprehensive purchase orders detailing material and labor requirements.
Customer Interaction: Review installation processes with customers, addressing any questions or concerns.
Problem-Solving: Identify potential challenges that could impact customer expectations, job costs, or code compliance, and recommend solutions.
Service Tasks: Maintain service parts inventory and equipment, complete service assessments, and fulfill service appointments as needed.
Requirements:
Education: High School Diploma, GED, or equivalent.
Experience: 2+ years of professional experience measuring and installing or repairing windows, roofing, siding, or related home improvement projects.
Technical Skills: Proficiency with Microsoft Word and Excel; experience with Customer Relationship Management (CRM) systems is preferred.
Certifications: Must be able to pass EPA certification and adhere to EPA regulations.
Other: Valid Drivers License and the ability to use an extension ladder safely.
Preferred Qualifications:
Technical Proficiency: Ability to navigate various applications on devices like iPads.
Customer Focus: A customer-centric mindset with superior time and project management skills.
CRM Experience: Familiarity with systems like Salesforce or Microsoft Dynamics.
Benefits:
While specific benefits for WindowWorks LLC are not available, companies in this sector often offer:
Competitive salary with performance-based bonuses.
Health benefits, including medical, dental, and vision coverage.
Retirement plans, such as a 401(k).
Paid time off and holidays.
Opportunities for professional development and career advancement.